Eric Lawson
Fort Wayne,IN
Summary
Over the past 20 years I have developed unique and professional skills dedicated to the automotive detailing process. I enjoy the challenge each vehicle brings and enjoy working with the team to provide the very best product to our customers.
Overview
10
10
years of professional experience
Work History
Detailer
UD Dowlah LLC
2024.02 - Current
- Delivered outstanding results under tight deadlines while maintaining a keen eye for detail throughout all stages of the vehicle cleaning process.
- Washed cars and trucks daily for auto dealership.
- Ensured high-quality results by thoroughly inspecting completed work for any areas that required additional attention.
- Enhanced customer satisfaction by meticulously detailing vehicles to meet and exceed expectations.
Detail Manager
Turnt Up Customs
2018.01 - 2019.12
- Instructed staff on proper techniques for washing, waxing, cleaning, vacuuming and other tasks.
- Inspected finished work to verify employee compliance with detailing standards.
- Coordinated exterior and interior washing of vehicles according to customer wishes.
- Maintained documentation for areas such as orders, activities, schedules and employee performance.
- Trained detail team to deliver best possible service to customers with quality work.
- Oversaw inventory, equipment maintenance and bay cleaning.
Detail Manager
Jim Schmidt Ford/Chevrolet
2014.09 - 2016.08
- Coordinated exterior and interior washing of vehicles according to customer wishes.
- Maintained documentation for areas such as orders, activities, schedules and employee performance.
- Trained detail team to deliver best possible service to customers with quality work.
- Oversaw inventory, equipment maintenance and bay cleaning.
- Set procedures for protecting vehicle interiors through use of dyes, paints and waxes.
- Managed team of [Number] personnel focused on providing expert detailing services to [Type] customers.
- Developed strong relationships with suppliers, negotiating favorable pricing and delivery terms on a regular basis.
- Trained new hires in proper detailing techniques and company policies, leading to consistent service quality across the team.
- Assisted sales representatives in creating custom detailing packages tailored specifically to individual client needs.
- Managed inventory and purchasing of cleaning supplies, ensuring adequate stock levels while minimizing costs.
- Promoted a positive work environment that fostered teamwork, resulting in higher employee engagement levels and reduced turnover rates among detailers.
- Enhanced customer satisfaction by implementing efficient detailing processes and maintaining high-quality results.
Education
Associates - Accounting
International Business College - Fort Wayne
Fort Wayne, INSkills
- Customer Service
- Safety Procedures
- Automotive detailing
- Knowledge of advanced and specialized cleaning techniques
- Interior and exterior cleaning
- Upholstery Cleaning
- Exterior detailing
- Hand tools
- Work area organization
- Pressure Washing
- Color Matching
- Telephone Etiquette
- Extensive experience polishing paint and applying sealers and coatings
Timeline
Detailer
UD Dowlah LLC
2024.02 - Current
Detail Manager
Turnt Up Customs
2018.01 - 2019.12
Detail Manager
Jim Schmidt Ford/Chevrolet
2014.09 - 2016.08
Associates - Accounting
International Business College - Fort Wayne
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