Eric Lofton
Tampa
Summary
Accomplished and people-driven professional with extensive experience in operations/program management. Driving organizational growth, improving performance, and aligning with strategic goals. Over 20 years of experience at leading and mentoring cross functional teams while handling large scale projects. Highly proficient in supply chain management, inventory control, and quality assurance. Proven track record in improving operational productivity with a focus on providing excellent customer service. Expert at establishing performance metrics, evaluating training effectiveness, elevating service quality, and optimizing cost-efficiency to achieve organizational and national security objectives
Experienced with strategic planning and driving organizational growth. Utilizes collaborative leadership style to foster team success and achieve company objectives. Track record of managing complex stakeholder relationships and enhancing operational efficiency.
Overview
14
14
years of professional experience
Work History
Chief Executive Officer
Elite Auto Detail
01.2016 - Current
- Ensure timely service delivery and client satisfaction by coordinating arrival times, reviewing vehicle and job expectations, and maintaining clear communication
- Enhance customer trust by conducting thorough vehicle inspections before return and addressing any identified issues
- Optimize operations by managing inventory levels of detailing products to ensure consistent supply and cost-efficiency
- Improve productivity by effectively planning, assigning, and maintaining employee work schedules
- Increase revenue by providing accurate estimates to potential customers, building trust and encouraging new business
- Secure high-value contracts through successful negotiations with Red Cross, Enterprise Rental Car, and U.S. Army Army through successful negotiations, driving business growth and long-term partnerships
- Increased customer satisfaction by 20% within one year by implementing comprehensive training modules, enhancing staff interactions and quality of service
- Decreased service turnaround time by 15% by streamlining workflows for detailing services, optimizing resource allocation
- Built strong client relationships by delivering outstanding customer service and earning rave reviews for attention to detail
- Ensured sustained business growth by managing financial operations, budgeting, expense tracking, and profit forecasting
- Boosted overall sales by 25% in 12 months by implementing digital marketing strategies and increased client engagement
- Earned 4.9-star rating based on over 200 customer reviews by demonstrating consistent excellence in service quality
- Company and staff were recognized as the Best Detailer of 2023 for exceptional service and customer satisfaction in Sierra Vista
- Trained and mentored every staff member to be certified detailers, which is recognized by the Arizona Detail Academy
- Implemented safety protocols that have resulted in 7 year accident free work environment
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
Operations Officer
Mary's Mission Development Center
03.2021 - 01.2025
- Updated and published MMDC policies and procedures
- Implemented processes that simplified procedures and reduced client processing time.
- Mentored staff members, fostering professional development and enhancing overall team performance.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Collaborated on operational support tasks to achieve common goal.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Established and maintained productive staff relationships to Improve workplace morale, increase productivity and enhance personal growth.
Senior Training Specialist & Course Developer
General Dynamics Information Technology
01.2013 - 01.2016
- Ensured personnel proficiency in operating communication equipment in real-world scenarios by conducting advanced signal testing and analysis
- Maintained training relevance and effectiveness by managing curriculum updates to reflect new technologies and operational strategies
- Supported students in earning college credits by emphasizing key concepts of Time Division Multiple Access (TDMA), Frequency Division Multiple Access (FDMA), and Code Division Multiple Access (CDMA)
- Contributed to development and delivery of complex training programs for CREW Master Gunners Course (CMGC), enhancing curriculum depth
- Developed lesson plans and conducted in-class and field training for new CREW equipment fielding, using the ANRITSU Spectrum Analyzer and Universal Test Set (UTS) EW variants
- Prepared 10+ units for deployment across five military bases by leading mobile training teams and collaborating with military departments
- Educated 14 courses, including field exercises within two-week block, while focusing on advanced communication technologies and tactical operations
- Coordinated and scheduled secure video teleconference (VTC) meetings to facilitate Q&A with students and colleagues in-theater, ensuring seamless communication and support
- Enabled 150+ military personnel to earn academic credits by developing and delivering 14 specialized training courses, incorporating practical field exercises
- Successfully ensured consistency in knowledge transfer across 30+ classroom and field sessions by authoring 200+ pages of detailed training materials
- Evaluated effectiveness of field training exercises by conducting training sessions and developing criteria for assessment
- Led accredited (1K) Hotel Identifier Course as Senior Instructor, specializing in Crew Master Gunner training
- Ensured 100% accountability of government equipment valued at over 200 million dollars
Senior Training Advisor & Program Manager
United States Army
01.2011 - 01.2012
- Assisted in integration of cutting-edge technologies into operational frameworks by teaching 12 comprehensive courses on ISR (Intelligence, Surveillance, and Reconnaissance) strategies
- Efficiently improved instruction quality for 200+ personnel by developing metrics-based training programs for five specialized intelligence roles
- Increased program effectiveness by 15% through conducting program evaluations and implementing key improvements
- Enhanced professional development initiatives for 300 participants by maintaining open communication with leadership teams, streamlining the training process
- Informed strategic planning and operational readiness for over 500 military trainees by providing expert consultation, enhancing overall training outcomes
- Coordinated training schedules and resources, optimizing operational readiness for upcoming courses
- Conducted over 50 instructor platform evaluations, helping instructors improve on teaching methods and training delivery
- Provided leadership in developing evacuation strategies, ensuring safety during critical operational missions
- Maintained accurate records of Instructor training history to track progress and identify future needs.
Education
Bachelor of Science - Justice Studies
Grand Canyon University
Phoenix, AZAssociate of Applied Science - Intelligence Operations Studies
Cochise Community College
Sierra Vista, AZSkills
- Customer Service
- Strategic Planning & Execution
- Inventory Control
- Business Operations Management
- Team Performance Improvement
- Crew Management
- Cross-functional Collaboration
- Data Accuracy & Compliance
- Contract Negotiation
- Organizational leadership
- Executive leadership
- Risk management
- Staff management
Timeline
Operations Officer
Mary's Mission Development Center
03.2021 - 01.2025
Chief Executive Officer
Elite Auto Detail
01.2016 - Current
Senior Training Specialist & Course Developer
General Dynamics Information Technology
01.2013 - 01.2016
Senior Training Advisor & Program Manager
United States Army
01.2011 - 01.2012
Associate of Applied Science - Intelligence Operations Studies
Cochise Community College
Bachelor of Science - Justice Studies
Grand Canyon University
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