Eric Lofton
Tampa,FL
Summary
Accomplished operations and program management professional with over 20 years of experience in driving organizational growth and aligning teams with strategic goals. Demonstrated expertise in supply chain management, inventory control, and quality assurance, resulting in significant improvements in operational productivity and customer service excellence. Skilled in establishing performance metrics, evaluating training effectiveness, and optimizing cost-efficiency to meet both organizational and national security objectives.
Overview
14
14
years of professional experience
Work History
Owner | Operator
Elite Auto Detail
Sierra Vista, AZ
01.2016 - Current
- Optimize operations by managing inventory levels of detailing products to ensure consistent supply and cost-efficiency
- Improve productivity by effectively planning, assigning, and maintaining employee work schedules
- Increase revenue by providing accurate estimates to potential customers, building trust and encouraging new business
- Secure high-value contracts with Red Cross, Enterprise Rental Car, and U.S Army through successful negotiations, driving business growth and long-term partnerships
- Increased customer satisfaction by 20% within one year by implementing comprehensive training modules, enhancing staff interactions and quality of service
- Decreased service turnaround time by 15% by streamlining workflows for detailing services, optimizing resource allocation
- Built strong client relationships by delivering outstanding customer service and earning rave reviews for attention to detail
- Ensured sustained business growth by managing financial operations, budgeting, expense tracking, and profit forecasting
- Boosted overall sales by 25% in 12 months by implementing digital marketing strategies and increased client engagement
- Earned 4.9-star rating based on over 200 customer reviews by demonstrating consistent excellence in service quality
- Implemented safety protocols that have resulted in 7 year accident free work environment
Operations Executive
Marys Mission Development Center
SIERRA VISTA, AZ
02.2021 - 11.2024
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Developed and maintained operational policies and procedures.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Ensured compliance with relevant laws, regulations, industry standards. related to the operation of the business.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Ensured compliance with local, state, and federal regulations pertaining to building operations.
- Planned and managed general repairs and maintenance and construction projects.
- Developed emergency preparedness plans and conducted regular drills with building occupants.
- Coordinated daily operations and managed workflow to enhance productivity.
Senior Training Specialist & Course Developer
General Dynamics Information Technology
Sierra Vista, AZ
01.2013 - 01.2016
- Ensured personnel proficiency in operating communication equipment in real-world scenarios by conducting advanced signal testing and analysis
- Maintained training relevance and effectiveness by managing curriculum updates to reflect new technologies and operational strategies
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Prepared 10+ units for deployment across five military bases by leading mobile training teams and collaborating with military departments
- Ensured 100% accountability of government equipment valued at over 200 million dollars
- Collaborated with management to align on strategy and communication of content.
- Coordinated with managers to identify skill or knowledge gaps and implement training needs.
Senior Training Advisor & Program Manager
United States Army
Fort Huachuca, AZ
01.2011 - 01.2012
- Assisted in integration of cutting-edge technologies into operational frameworks by teaching 12 comprehensive courses on ISR (Intelligence, Surveillance, and Reconnaissance) strategies
- Efficiently improved instruction quality for 200+ personnel by developing metrics-based training programs for five specialized intelligence roles
- Increased program effectiveness by 15% through conducting program evaluations and implementing key improvements
- Enhanced professional development initiatives for 300 participants by maintaining open communication with leadership teams, streamlining the training process
- Informed strategic planning and operational readiness for over 500 military trainees by providing expert consultation, enhancing overall training outcomes
- Coordinated training schedules and resources, optimizing operational readiness for upcoming courses
- Conducted over 50 instructor platform evaluations, helping instructors improve on teaching methods and training delivery
- Provided leadership in developing evacuation strategies, ensuring safety during critical operational missions
Education
Bachelor of Science - Criminal Justice Studies
Grand Canyon University
Phoenix, AZ04-2016
Associate of Applied Science - Intelligence Operations Studies
Cochise Community College
Sierra Vista, AZ03-2008
Skills
- Customer Service
- Strategic Planning & Execution
- Inventory Control
- Business Operations Management
- Team Performance Improvement
- Crew Management
- Cross-functional Collaboration
- Data Accuracy & Compliance
- Contract Negotiation
- Sales negotiation
- Financial planning
- Operations management
- Client relationship management
Timeline
Operations Executive
Marys Mission Development Center
02.2021 - 11.2024
Owner | Operator
Elite Auto Detail
01.2016 - Current
Senior Training Specialist & Course Developer
General Dynamics Information Technology
01.2013 - 01.2016
Senior Training Advisor & Program Manager
United States Army
01.2011 - 01.2012
Bachelor of Science - Criminal Justice Studies
Grand Canyon University
Associate of Applied Science - Intelligence Operations Studies
Cochise Community College
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