Eric Loja

• Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
• Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
• Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
• Optimized store operations by assisting with opening or closing procedures as needed.
• Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
• Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
• Maintained a clean and inviting store environment, contributing to a pleasant shopping experience for guests.
• Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
• Managed high-volume workloads under tight deadlines while maintaining focus on delivering exceptional service to every customer.
• Improved overall store appearance by maintaining cleanliness standards throughout the sales floor and common areas.

Watered, fertilized, and trimmed plants at the companies green houses.

Went to customers houses to take care of their houses

Did planting jobs at restaurants, hotels, and customers houses.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Solved customer challenges by offering relevant products and services.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Engaged with customers to build rapport and loyalty.
• Rotated stock and restocked shelves to maintain product availability and store appearance.

• Reset and cleaned tables quickly to prepare for new customers.
• Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
• Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
• Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
• Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
• Trained new staff in bussing and cleaning procedures.
• Enhanced customer satisfaction by maintaining a clean and organized dining area.
• Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
• Reduced wait times for tables by quickly clearing and resetting them after guests departed.
• Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
• Collaborated with fellow bussers and servers to create an efficient flow during peak hours.