Eric Loos
La Grande
Summary
Management Information Systems graduate with a strong background in data management, tech support, and IT solutions. Contributions to IT Helpdesk support in healthcare environments with a focus on efficient and creative problem-solving. Demonstrated expertise in providing effective and innovative solutions.
Overview
9
9
years of professional experience
Work History
I.T. Helpdesk Associate
Grande Ronde Hospital
09.2024 - Current
- Role - Provide technical support via phone, email, remote desktop, and in person at the main hospital, surgical services building, as well as to multiple clinics. (800+ Users)
- IT Tools - Active Directory, Exchange Management Console, Microsoft Azure, SCCM, Server Manager, Citrix Director, Powershell, Windows OS Networking, Cisco Ironport Email Security, Imprivata, InTune, Jitbit Help Desk Ticketing, Asset Management, and ServiceNow Ticketing.
- Application Support/Software Deployment – Windows 10/11, Microsoft Office 2016 & 365, Outlook/Exchange, Excel/Word/Power Point/One-Note, Teams, Resource Scheduler, Adobe products, Android, Apple, MAC, Citrix Receiver/Workspace, Palo Alto Global Protect/Jabber/Finesse/TelePresence, Dragon Medical One, Providence EPIC, Haiku/Canto, OnBase, Hybrent, BNA Fixed Asset, IDEA, Sage, TValue Amortization, IE, Edge, Chrome, DocuWare, Application Xtender, Kronos, Practice Partner, eClinicalWorks, Harmony Health DataArchiver, iECG TraceMaster Vue, McKesson CPACS, Meditrax, Proscripts, MediDose, Artel PCS Pipette Tracker, Biorad Unity Realtime, McKesson/Change Healthcare PACS, DICOM Standards, HL7, Philips IntelliSpace Perinatal OBTV, OBIX, Optility/NMIS, VisualDx, and Milestone xProtect.
- Hardware Support & Deployment - Desktops, Laptops, Thin Clients, IP Phones, Tablets, Smartphones, Scanners, Printers/Fax/Copiers, and many peripherals. Imaging Drives w/ SCCM.
- User Access - Handle new hire & user termination tasks in Active Directory/Exchange and many applications.
- IP Phone Support - Configure and deploy Cisco IP Phones & headsets, troubleshoot, and find solutions to issues. (CCM, Cisco Unity, Variphy, and some exposure to CCX)
- Inventory - Work with vendors to order IT equipment. Assist in evaluating software and hardware.
Billing Manager
Conservice
09.2020 - 07.2024
- Managed a variety of customer transactions for over 100 multi-family apartment complexes
- Collaborated with property managers to ensure organized and accurate resident information to assist with the resolution of billing issues
- Developed, streamlined, and automated processes to improve application/information efficiency and accuracy
Technology and Data Support Specialist
Utah State University: Career Services
04.2019 - 07.2020
- Served as webmaster for the Career Services website and managed post-graduate employment data
- Provided hands-on technical support, technology asset management, and general technology-related guidance
- Collected, organized, and analyzed data to improve the efficiency of services offered by the department
Operations Administrator
FedEx Ground
04.2016 - 06.2019
- Assisted in daily operations, including accurate package sorting, optimizing route management, and overseeing staff coordination
- Worked as part of the management team to optimize operational efficiency
Education
Bachelor of Science - Management Information Systems
Jon M. Huntsman School of Business, Utah State University
Logan, UT05.2020
Skills
- Tech Support/Troubleshooting
- Microsoft Office Suite
- Active Directory/User Access
- Software Deployment
- Hardware Deployment & Repair
- PowerShell
- Asset Management
- Inventory Management
- Microsoft Azure
- Windows OS networking
- Drive Imaging
- System Center Configuration Manager (SCCM)
- Epic
- PACS (Change Healthcare)
- HL7
- Remote Desktop Control
- Intune
- Relationship building
- Courteous and professional
- Oral communication
- Data entry
- Customer service orientation
- Team collaboration
Websites
Professional Statement
Management Information Systems graduate with a solid foundation in data management, tech support, and IT solutions. Experienced working in IT Helpdesk support in healthcare settings with a proven ability to deliver effective and innovative solutions.
Timeline
I.T. Helpdesk Associate
Grande Ronde Hospital
09.2024 - Current
Billing Manager
Conservice
09.2020 - 07.2024
Technology and Data Support Specialist
Utah State University: Career Services
04.2019 - 07.2020
Operations Administrator
FedEx Ground
04.2016 - 06.2019
Bachelor of Science - Management Information Systems
Jon M. Huntsman School of Business, Utah State University
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