Eric Lopez
Turlock,CA
Summary
Qualified Branch Sales Manager with exceptional customer service and consultative sales abilities. Offering strong track record of building loyal customer relationships to create recurring revenue. Adept at developing and implementing policies to drive store effectiveness, demonstrated over 20-year progressive career history.
Overview
19
19
years of professional experience
Work History
Branch Sales Manager
Excel Realty And Mortgage
11.2022 - Current
- Maintained friendly and professional customer interactions.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Implemented service improvements to enhance sales cycle.
- Resolved customer complaints to maintain high level of satisfaction.
- Worked directly with customers and associates to handle internal and external complaints and objections.
- Set pricing strategy and discount rates.
- Managed accounts to retain existing relationships and grow share of business.
- Compiled and analyzed data to determine approaches to improve sales and performance.
Branch Sales Manager
GEM Mortgage
04.2014 - 10.2022
- Resolved customer complaints to maintain high level of satisfaction.
- Managed branch sales, customer service, finances and recordkeeping.
- Worked directly with customers and associates to handle internal and external complaints and objections.
- Analyzed financial statements to identify cost control initiatives.
Outside Sales Account Executive
Option One Mortgage
01.2005 - 08.2007
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory. My standard was to meet with 5 existing clients on a daily basis and to prospect 5 new clients every day.
- Established new accounts through cold calling and personal visits to potential customers.
- Built strong client rapport to establish diversified network of connections.
- Negotiated terms and contracts with clients to maintain profitable sales.
- Collaborated with internal teams to fulfill orders and meet customer needs
- Exceeded monthly sales targets and quotas consistently.
- Attended trade shows and conferences regularly to increase brand visibility.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Monitored competitor activities to maintain competitive advantage.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Utilized customer feedback to identify new product opportunities and market trends.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Contributed to team objectives in fast-paced environment.
- Informed customers of promotions to increase sales productivity and volume.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Skills
- Customer Engagement Strategies
- Team Development
- New Client Acquisition
- Employee Coaching
- Driving Revenue
- Customer Inquiries
- Customer Loyalty
- Portfolio Growth
Timeline
Branch Sales Manager
Excel Realty And Mortgage
11.2022 - Current
Branch Sales Manager
GEM Mortgage
04.2014 - 10.2022
Outside Sales Account Executive
Option One Mortgage
01.2005 - 08.2007
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