Eric Lorenz
Irvington
Summary
Dynamic executive with a proven track record at Priceline.com and JPMorganChase, driving over $100 million in sales growth and cost reductions, through innovative business transformation strategies. Expertise in payment networks and risk management, complemented by strong cross-functional leadership. Adept at leveraging generative AI applications to enhance customer experiences and operational efficiency.
Overview
32
32
years of professional experience
Work History
Vice President – Business Development, Strategy and Operations
Priceline.com, LLC.
Norwalk
01.2022 - Current
- Transformed discount traveler experience, generating over $23 million in two years.
- Reformed business policies to enhance operational efficiency.
- Deployed generative AI capabilities for customer service improvements.
- Established innovative strategies focused on customer satisfaction and revenue growth.
Vice President – Priceline Partner Solutions, Strategy and Operations
Priceline.com, LLC.
Norwalk
01.2020 - 01.2022
- Optimized $1 billion wholesale travel services marketing and distribution operation, enhancing efficiency and reducing risk.
- Reduced time-to-market by 20 days for new business initiatives through technology innovation.
- Negotiated participation terms in large-scale private payment network to expand service offerings.
Vice President – Finance, Strategy and Operations
Priceline.com, LLC.
Norwalk
05.2015 - 01.2020
- Led development of next-generation consumer payments operation for $10.5 B Online Travel Agency.
- Negotiated terms and secured five-year partnership with payment service provider.
- Launched installment loan product, generating ~$7 MM in annualized gross sales and increasing AOV by 17%.
- Monetized Consumer Risk and Chargeback management operation, contributing ~$80 MM in annualized gross sales.
- Reduced fraud losses by ~85% through effective risk management strategies.
- Revised customer service policies, decreasing non-fraud chargeback losses by ~35%.
Executive Director, Identity and Access Management
JP Morgan Chase & Co.
New York
01.2013 - 05.2015
- Implemented access control standards for over 3,400 end-user applications.
- Established compliance metrics and performance objectives across multiple CTO organizations.
- Promoted transformation program through public speaking and direct engagement with senior leaders.
- Served as strategic advisor to CTO within Global Risk Technology Organization.
- Executed reorganization of 900-person application development team.
- Re-engineered annual budgeting process for $250MM business plan, emphasizing benefits of investments.
- Delivered balanced scorecard to senior management to enhance operational visibility.
Execcutive Director, Data Acquisition and Control
JP Morgan Chase & Co.
New York
01.2010 - 01.2013
- Mentored and led a global software development and operations team across four locations, enhancing collaboration and productivity.
- Restructured organization, reducing headcount from 140 to 80 while improving quality.
- Achieved $7.5MM annualized cost savings by refocusing product offerings and implementing automated data quality testing.
Executive Director - Country Risk Management
JP Morgan Chase & Co.
New York
01.2010 - 01.2013
- Directed a team of 20 software developers and operations personnel.
- Established new risk metrics and implemented custom reporting software and operational procedures.
- Developed staffing plans detailing necessary skills and timelines for recruiting quantitative, technical, and operations staff.
- Responded to escalating regulatory demands with predictive analytics.
Vice President, Large System Integrations
JP Morgan Chase & Co.
New York
01.2009 - 01.2010
- Launched Strategic Global Credit Risk Management System, transitioning from legacy system.
- Directed system development and testing across 18 application development and operations teams.
- Integrated numerous risk analytics systems with enhanced data sources through effective change management.
- Managed operational transition activities to ensure seamless implementation of new processes.
Vice President, Credit Portfolios
JP Morgan Chase & Co.
New York
06.2005 - 01.2009
- Managed global software development program for credit portfolio analysis systems delivery to front office.
- Established annual operating budget and resource plans for critical components of Credit Risk Infrastructure.
Client Engagement Manager - Strategy and Operations
Deloitte Consulting LLP
New York
05.1995 - 06.2005
- Cultivated relationships with numerous key client accounts to drive strategic initiatives.
- Analyzed business unit P&Ls to identify profitability trends and inform decision-making.
- Developed robust business cases to support investment proposals and project justifications.
- Led execution of complex business and technology transformation programs to enhance operational efficiency.
Co-Founder
PC New York LLP
Brooklyn
01.1994 - 01.1996
- Launched and operated boutique technology consulting firm specializing in electronic point of sale and CRM systems.
Served dozens of small retail stores and family-owned insurance agencies across Brooklyn and Queens, NY.
Managed a team of four employees to deliver exceptional service and support.
Designed and implemented customized solutions to enhance client operations and efficiency.
Education
Bachelor of Science Degree - Finance, Management Information Systems
New York University
New YorkSkills
- Payment networks and merchant operations
- Risk management and machine learning
- Generative AI applications
- Business transformation strategies
- Strategy execution and definition
- Collaborative product development
- Cross-functional leadership
- Data-driven product value proposition
- Go-to-market strategies
- Team leadership and entrepreneurship
- Executive advisory and business development
- Process and system design
- Financial modeling techniques
- Public speaking skills
- Product management expertise
Timeline
Vice President – Business Development, Strategy and Operations
Priceline.com, LLC.
01.2022 - Current
Vice President – Priceline Partner Solutions, Strategy and Operations
Priceline.com, LLC.
01.2020 - 01.2022
Vice President – Finance, Strategy and Operations
Priceline.com, LLC.
05.2015 - 01.2020
Executive Director, Identity and Access Management
JP Morgan Chase & Co.
01.2013 - 05.2015
Execcutive Director, Data Acquisition and Control
JP Morgan Chase & Co.
01.2010 - 01.2013
Executive Director - Country Risk Management
JP Morgan Chase & Co.
01.2010 - 01.2013
Vice President, Large System Integrations
JP Morgan Chase & Co.
01.2009 - 01.2010
Vice President, Credit Portfolios
JP Morgan Chase & Co.
06.2005 - 01.2009
Client Engagement Manager - Strategy and Operations
Deloitte Consulting LLP
05.1995 - 06.2005
Co-Founder
PC New York LLP
01.1994 - 01.1996
Bachelor of Science Degree - Finance, Management Information Systems
New York University
Similar Profiles
Jessica ProtoJessica Proto
Senior Product Manager, Finance at Priceline.com LLCSenior Product Manager, Finance at Priceline.com LLC
Pravin R. ChavanPravin R. Chavan
Senior SDET at Priceline.com Technology India LLPSenior SDET at Priceline.com Technology India LLP
Pratim MishraPratim Mishra
SDE (Level 5) at Priceline.com (Booking Holdings)SDE (Level 5) at Priceline.com (Booking Holdings)
KESNER FIMERLUSKESNER FIMERLUS
Chef Cook at Levi's Restaurant ( Prudential Center )Chef Cook at Levi's Restaurant ( Prudential Center )
Brandon JonesBrandon Jones
Service Technician Assistant at Triangle EquitiesService Technician Assistant at Triangle Equities