Eric Mack
Joliet,Illinois
Summary
Experienced Customer Service Representative fluent in English. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
7
7
years of professional experience
Work History
Paraprofessional
Plainfield School District 202 (JFK Middle School)
Plainfield , IL
2017.08 - Current
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Handed out classroom materials, like pencils, paper and crayons.
Independent Living Counselor
Trinity Services Group
New Lenox , IL
2017.01 - 2017.08
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Valet Parker
First Class Valet Parking
Clarendon Hills , IL
2015.05 - 2016.08
- Issued ticket stubs and placed numbered tags on windshields to assist customers with locating vehicles.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Inspected vehicles prior to parking and during retrieval to detect damage.
- Patrolled area to prevent thefts of parked cars or items in cars.
- Monitored and documented guest traffic flow in valet lot.
Education
Bachelor of Arts - Mass Communication
University of Saint Francis
Joliet, IL05.2006
Skills
- Reading and Writing Support
- Computer Skills (MS Word, Powerpoint, E-mail, Google Docs)
- Able to type 40-50 WPM with little to no mistakes
- Stay calm in stressful situations
- Over 5+ years of customer service
Timeline
Paraprofessional
Plainfield School District 202 (JFK Middle School)
2017.08 - Current
Independent Living Counselor
Trinity Services Group
2017.01 - 2017.08
Valet Parker
First Class Valet Parking
2015.05 - 2016.08
Bachelor of Arts - Mass Communication
University of Saint Francis
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