Eric Manrique
Healdsburg,CA
Summary
Working in customer service at the age of 15 for 8 years has made me a distinct individual and encouraged my work ethic and role as a leader for all my teams at each and every job. Job instillations, hospitality, professionalism, and so much more has been at the peak of my ability since the year 2018 when event instillations was presented to me. The competence to lift, communicate fluently both verbally and written and my certifications which range on a spectrum from heavy machinery to customer care and hospitality have given me the confidence to take on larger roles and exceed expectations from any company.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Installer
Encore Events Rentals
08.2018 - 09.2023
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Measured and hemmed curtains, garments, and canvas coverings to size using tape measures.
- Installed complete systems at new residential and business construction sites.
Server/Bartender Trainer
Agave Mexican Restaurant & Tequila Bar
01.2021 - Current
- Bussed and reset tables to keep dining room and work areas clean.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Created unique drink and cocktail offerings to improve the restaurants reputation.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Host/Lead Busser
El Farolito
06.2015 - 08.2018
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Supported restaurant marketing efforts by promoting upcoming events or specials to guests as appropriate.
Lead Server
Mazza Catering
01.2021 - Current
- Enhanced customer experience by providing attentive and personalized service during their dining visit.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Cultivated warm relationships with regular customers.
- Was frequently complimented by guest for going above and beyond my normal responsibilities.
Education
Hospitality
Santa Rosa Junior College
Santa Rosa, CA08.2023
Nursing And Health Education - Nursing Education
Alpha First Medical Academy
Santa Rosa, CA06.2023
High School Diploma -
Healdsburg High School
Healdsburg, CA05.2018
Skills
- Table Setting
- Staff Training
- Relationship Building
- Table setting knowledge
- Food and beverage pairings
- Upselling
- Tableside Service
- Food and Beverage Service
- Conflict and Complaint Resolution
- High Energy and Stamina
Certification
- [CNA] - Certified Nurse Assistant- (2023)
- [CPR]- Cardiopulmonary Resuscitation- (2023)
- [CFH]- California food handler- (2023)
- [RBS]- California Responsible Beverage Service- (2023)
- [LTO]- Certified Forklift Operator- (2022)
Timeline
Server/Bartender Trainer
Agave Mexican Restaurant & Tequila Bar
01.2021 - Current
Lead Server
Mazza Catering
01.2021 - Current
Lead Installer
Encore Events Rentals
08.2018 - 09.2023
Host/Lead Busser
El Farolito
06.2015 - 08.2018
Hospitality
Santa Rosa Junior College
Nursing And Health Education - Nursing Education
Alpha First Medical Academy
High School Diploma -
Healdsburg High School
- [CNA] - Certified Nurse Assistant- (2023)
- [CPR]- Cardiopulmonary Resuscitation- (2023)
- [CFH]- California food handler- (2023)
- [RBS]- California Responsible Beverage Service- (2023)
- [LTO]- Certified Forklift Operator- (2022)
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