Eric Marquez
El Paso,TX
Summary
Results-driven Management Professional with extensive entrepreneurial experience. Fostered strong relationships with co-workers, staff, and clients while effectively managing administrative and sales teams. Leveraged strategic planning and problem-solving skills to optimize resource utilization, enhance operational scalability, and drive profitability.
Overview
2
2
years of post-secondary education
15
15
years of professional experience
Work History
Owner
Vital transport llc
El Paso, TX
07.2024 - Current
- Directed daily freight operations for Vital Transport LLC.
- Developed strategic plans to increase profitability and efficiency.
- Negotiated service agreements with clients and vendors.
- Negotiate with brokers on successive back-to-back terms
- Coordinated dispatching, routing, and delivery schedules with broker
- Managed customer communication and shipment status updates.
- Maintained relationships with existing clients by providing superior customer service.
- Enforced safety procedures and DOT compliance standards.
- Ensured compliance with local, state, and federal regulations.
- Reviewed load documentation, bills of lading, and delivery records.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Reviewed legal documents related to business operations.
Mgr trainee /Co-Mgr/ Corp field operations Mgr
84 Lumber Company
Chandler, Arizona
08.2019 - 07.2024
- Managed customer communication and shipment status updates.
- Managed daily branch operations and guided staff performance.
- Oversaw customer service, banking transactions, and issue resolution.
- Monitored cash controls, compliance checks, and security procedures.
- Scheduled branch coverage and coordinated employee assignments.
- Reviewed reports, budgets, and operational workflows for branch readiness.
- Trained staff on service standards, policies, and branch systems.
- Built customer relationships and supported account retention efforts.
- Managed staff scheduling, hiring and training processes.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Resolved escalated customer complaints in a timely manner.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Developed strategies to increase customer satisfaction and loyalty.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Disciplined employees to encourage compliance with company policies and procedures.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Established strong working relationships with external partners such as vendors and suppliers.
- Designed sales and service strategies to improve revenue and retention.
- Assisted other branches when needed during peak periods or special projects.
- Supported outside sales force in servicing and obtaining new business.
- Trained team members on load procedures, safety rules, and system use.
- Supervised warehouse staff in tasks such as packing, labeling, sorting, and loading products onto vehicles.
- Analyzed customer feedback to identify areas for improvement in logistics operations.
- Communicated regularly with drivers to provide updates on delivery schedules.
- Ensured all safety protocols were followed during loading processes.
- Created detailed reports on shipment progress and delivery times.
- Performed quality assurance checks on loaded items before dispatch.
- Monitored inventory levels and communicated with vendors as needed.
- Assessed incoming and outgoing shipments to ensure accuracy of orders.
- Managed client relationships and resolved account issues for company customers.
- Coordinated forecasts, pricing, and proposals with company leadership and finance.
- Trained representatives on product knowledge, negotiation, and company sales standards.
- Monitored CRM records and updated sales activity for company reporting.
- Established relationships with key clients, while maintaining existing customer base.
- Performed sales consultations and educated clients on products and services.
- Created and presented monthly reports to management on sales performance.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Achieved company growth and brand development through market expansion and sales.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Participated in negotiations with vendors regarding product purchases or contracts.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Resolved customer complaints regarding sales and service.
- Supported sales team members to drive growth and development.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Oversaw regional and local sales managers and staff.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed inventory and supplies to ensure materials were available when needed.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Family Law Paralegal
Matthew James attorney at law
El Paso, Tx
06.2019 - 08.2019
- Prepared discovery requests, responses, and document production for attorneys.
- Drafted pleadings, motions, and correspondence for litigation matters.
- Coordinated filings with courts and maintained compliance with procedural rules.
- Supported attorneys with trial binders, exhibits, and hearing preparation.
- Filed pleadings and paperwork with court clerk to meet strict deadlines.
- Reviewed and organized legal documents, such as pleadings, motions, and briefs.
- Reviewed contracts, agreements, and supporting records for legal accuracy.
- Managed case files, calendars, and deadline tracking across law firm matters.
- Coordinated and managed case files, ensuring all documents were accurately filed and easily accessible.
- Maintained client files according to established protocols.
- Organized client interviews and gathered facts for case preparation.
- Assisted in drafting and reviewing legal correspondence, including letters, emails, and faxes.
- Drafted correspondence to clients and other attorneys.
- Proofread documents prior to filing them with courts or submitting them to opposing counsels.
- Attended court proceedings to observe trials or hearings.
- Organized client calendars, prepared mailings and handled high call volumes.
- Provided administrative support such as answering phones or scheduling appointments.
- Managed case files and documentation, ensuring accuracy and confidentiality.
Art gallery owner /pro-se divorce preparator
Lair Private Gallery / Divorce geek llc
El Paso, Tx
10.2017 - 05.2019
- Reviewed case files and legal documents before mediation conferences.
- Guided parties through settlement discussions in courtroom settings.
- Facilitated court mediation sessions for civil and family dispute cases.
- Explained mediation procedures and court expectations to participating parties.
- Conducted pre-mediation conferences with parties to identify issues and develop strategies for resolution.
- Advised clients on possible outcomes based on existing legal frameworks and and or precedent cases.
- Facilitated negotiation discussions between parties to resolve disputes.
- Helped guide conversations towards productive topics that would assist in resolving conflicts between the two parties involved.
- Readied settlement paperwork for signature.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed household errands and other essential duties.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Formed and sustained strategic relationships with clients.
Managing Bartender
Union draft house - Mona bar of modern art
El Paso, Tx
08.2015 - 05.2017
- Mixed cocktails and poured drinks for bar guests at busy hospitality venue
- Greeted guests and took beverage orders with friendly, attentive service
- Checked identification and followed alcohol service policies at hospitality venue
- Restocked liquor, glassware, and bar supplies during service
- Cleaned bar area, equipment, and service stations throughout shifts
- Processed payments and closed checks using point-of-sale system
- Coordinated with servers and kitchen staff on guest drink requests
- Performed opening and closing duties including restocking supplies.
- Trained bartenders on cocktail recipes, beer pours, and guest service standards.
- Monitored inventory, liquor levels, and product rotation for bar supplies.
- Managed draft house bar service at Union Draft House and Mona Bar of Modern Art.
- Created daily reports outlining liquor sales figures for management review.
- Resolved guest concerns with calm, professional communication.
- Hired, trained, scheduled, evaluated, and supervised bar staff members.
Car Salesperson
Casa Nissan
El Paso, Tx
03.2013 - 08.2015
- Assisted customers with Nissan vehicle selection and feature comparisons.
- Explained financing options, lease terms, and purchase paperwork.
- Conducted walkarounds and test drives across showroom inventory.
- Reviewed trade-in details and appraised customer vehicles.
- Updated CRM records with customer notes and follow-up tasks.
- Coordinated with sales managers on pricing and deal structure.
- Prepared delivery paperwork and vehicle handoff documents.
- Built rapport with buyers throughout dealership sales process.
- Developed relationships with potential buyers through phone calls and emails.
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
- Maintained customer satisfaction by providing prompt, reliable service.
- Negotiated prices with customers who wanted to buy used cars from the dealership's lot.
- Consistently exceeded quotas by pursuing and closing sales.
Sales Lead
Direct TV
El Paso, Tx
07.2011 - 03.2013
- Led customer consultations for DIRECTV package upgrades and new service plans.
- Trained sales representatives on DIRECTV offerings, promotions, and customer service standards.
- Resolved billing questions and service concerns for DIRECTV subscribers.
- Coordinated follow-up calls for installation, activation, and account changes.
- Monitored sales floor activity and guided team performance during peak hours.
- Provided training sessions for new employees on sales techniques, procedures.
- Resolved customer complaints in an efficient manner while maintaining quality standards.
- Exceeded department expectations for productivity and accuracy levels.
- Developed and implemented a successful sales strategy to increase revenue.
- Made outbound sales calls to contact prospective leads, using effective communication skills.
- Managed a team of 10+ sales representatives, providing guidance and support.
- Recruited, hired and trained new hires to optimize profitability.
Education
BBA - Business
Southwest University
El Paso, TX 08.2015 - 10.2017
Americas High School
El Paso, TxSkills
- Freight dispatching
- DOT compliance
- Load documentation
- Route coordination
- Vehicle maintenance
- Operations management
- Customer retention
- Contract negotiation
- Sales forecasting
- Strategic thinking
- Customer communication
- Conflict resolution
- Attention to detail
- Team leadership
- Profit and loss
- Business administration
- Cost reduction
- Brand strategy planning
- Contract negotiation
- Regulatory compliance
- Business development
- Project management
- Sales strategy development
- Contract management
- Business marketing
- Staff management
- Team oversight
- Hiring and staffing
- Talent development
- Customer relations
- Negotiation
- Employee development
- Profit and loss analysis
- Product branding
- Staff hiring
- Business launch
- Relationship building
- Sales management
- Cash flow optimization
References
- Chuck Fredricks (480) 814-8484 General Manager and my supervisor of 84 lumber in Chandler, Arizona
- Javier Garza (915) 494-2212 owner and my supervisor of MONA Bar of Modern Art in El Paso, Texas
Timeline
Owner
Vital transport llc
07.2024 - Current
Mgr trainee /Co-Mgr/ Corp field operations Mgr
84 Lumber Company
08.2019 - 07.2024
Family Law Paralegal
Matthew James attorney at law
06.2019 - 08.2019
Art gallery owner /pro-se divorce preparator
Lair Private Gallery / Divorce geek llc
10.2017 - 05.2019
Managing Bartender
Union draft house - Mona bar of modern art
08.2015 - 05.2017
BBA - Business
Southwest University
08.2015 - 10.2017
Car Salesperson
Casa Nissan
03.2013 - 08.2015
Sales Lead
Direct TV
07.2011 - 03.2013
Americas High School