Eric Martin
Computer Repair Technician
Spring,TX
Summary
Data-driven professional with a strong background in production environments and desktop support. Dedicated to customer satisfaction and process improvements. Proven ability to quickly learn, adapt to new technologies, and thrive in both team and independent settings.
Overview
11
11
years of professional experience
Work History
Computer Repair Technician
Alpha Laptop PC
Houston, TX
10.2021 - Current
- Provided in-person and remote technical support with a 96% issues resolved well within clients expectations
- Resolved hardware and software issues to include desktop, laptop and on rare occasion tablet
- Introduced a maintenance plan to clients who own laptops yet are too busy to take on the maintenance aspect of using a laptop.
- Gained strong leadership skills by managing projects from start to finish.
STUDENT/ INTERN
ACI Tech Academy
San Antonio, TX
08.2021 - 10.2021
- Successfully completed a boot camp program in the Computer User Support Specialist field
- Diagnosed, troubleshooted, and resolved software, hardware, network, and operating system problems
- Disassembled computers to perform diagnostics and check for repair needs.
Quality Control Supervisor
ABM Facility Services
Houston, TX
02.2018 - 05.2020
- Supervised commercial aircraft fueling operations, ensuring safety protocols and compliance with regulations
- Performed daily, weekly, and monthly inspections of fuel equipment
- Maintained 100% on-time departures and a 100% safety rating.
- Directed consistent measuring, inspection and testing procedures and tabulated data for detailed reports.
Account Manager
Eutsler Technical Products Inc
Houston, TX
03.2014 - 02.2018
- Consulted with clients in the oil and gas industry regarding elastomeric needs
- Prepared product drawings, sales presentations, cost estimates, and contracts
- Negotiated prices and terms of agreements
- Maintained continuous communication with clients to ensure goal achievement.
Education
CompTIA A+, CompTIA Network+, CompTIA Security+, ITIL 4 Foundation -
ACI Tech Academy
10.2021
Skills
- Microsoft & Linux operating systems, desktop and laptop software and hardware problem resolution, Microsoft 365 Office Suite
- Hardware and software installation
- Security issues troubleshooting
- Performance Optimization
- Cybersecurity best practices
- Technical Support
Accomplishments
- Certifications: CompTIA A+, Network+, Security+, ITIL 4 Foundation
Timeline
Computer Repair Technician
Alpha Laptop PC
10.2021 - Current
STUDENT/ INTERN
ACI Tech Academy
08.2021 - 10.2021
Quality Control Supervisor
ABM Facility Services
02.2018 - 05.2020
Account Manager
Eutsler Technical Products Inc
03.2014 - 02.2018
CompTIA A+, CompTIA Network+, CompTIA Security+, ITIL 4 Foundation -
ACI Tech Academy
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