Eric Martinez
Concentra Urgent Care
Lockhart,TX
2
Languages
15
years of professional experience
Dedicated Medical Support Specialist with expertise in vital signs monitoring, HIPAA compliance, and customer service excellence. Proven ability to manage patient intake processes while providing compassionate care and fostering a positive patient experience.
Work History
Medical Support Specialist
5 Years 8 Months- Managed patient intake processes, ensuring accurate documentation and efficient flow of information.
- Provided compassionate care to patients, addressing concerns and answering questions to ensure understanding of treatment plans.
- Assisted in managing inventory of medical supplies, ensuring availability for patient care during peak hours.
- Provided exceptional customer service, addressing patient inquiries and concerns to foster a positive experience from Doctor to Patient.
- Assisted in the training of new hires, sharing expertise in medical support techniques to improve overall team performance.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Proficient in Blood and specimen collection, as well as medication administration via intramuscular or subcutaneous injection.
Truck Driver
4 Years 4 Months- Ensured timely delivery of materials to job sites, maintaining adherence to schedules and routes.
- Conducted routine vehicle inspections to guarantee compliance with safety standards and regulations.
- Monitored cargo loading and unloading processes to prevent damage and ensure proper handling.
- Collaborated with dispatchers to optimize routing,and improving delivery efficiency.
- Operated forklifts and pallet jacks to transport materials efficiently within warehouse.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Accurately picked and packed orders, ensuring compliance with company quality standards.
- Collaborated with team members to optimize order fulfillment processes and enhance productivity.
Sales Associate
4 Years 1 Month- Exceeded sales targets through effective customer engagement and product knowledge.
- Provided exceptional service by addressing customer inquiries and resolving issues promptly.
- Maintained accurate inventory records using inventory management systems to enhance stock availability.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Education
Limited Medical Radiologic Technologist
GED
Skills
Vital signs monitoring
CPR and first aid certification
Wound care management
Multitasking Abilities
HIPAA compliance
Continuous learning mindset
Phlebotomy techniques
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Support Specialist
Concentra Urgent Care
12.2020 - CurrentRead More
Truck Driver
Ram Tool
03.2016 - 07.2020Read More
Sales Associate
White Cap Construction Supply Inc.
01.2012 - 02.2016Read More
The College of Health Care Professions
Limited Medical Radiologic Technologist
Read More
Austin Community College
GED
Read More