Eric Martinson

• Worked well with teammates and accepted coaching from management team.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Collaborated with team members to complete orders.
• Worked front counter, drive-thru and other areas.

• Evaluated current processes to develop improvement plans.
• Produced detailed and relevant reports for use in making business decisions.
• Gathered, documented, and modeled data to assess business trends.
• Reviewed internal systems and organized training plans to address areas in need of improvement.
• Created Hearing Schedule for Hearing Officers
• Issued Warrants and Detainers
• Commuicated with county agents and county jails via the warrants and Detainer Database or over the phone as needed

* Expierence with COMS,Miscrosoft word and Microsoft Excel

* Processed, reviewed, and analyzed restructure paperwork

*sMaintained the books for parole hearings for inmates sentenced to life in prison (Lifer Books)

• Searched cells of inmates to identify and confiscate contraband and other prohibited items.
• Escorted inmates to and from cells, court, hospitals, and medical appointments.
• Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
• Conducted routine and emergency head counts.
• Observed behavior of residents individually and in groups.
• Provided guidance and support to inmates to help reintegrate in society and establish new beginnings.
• Enforced rules and regulations to maintain order among inmates.
• Responded to emergency situations and de-escalated hostile confrontations.
• Prepared reports to document incidents and violations.
• Made rounds at specified intervals and conducted head counts and roll calls.
• Built solid relationships with staff and residents to keep institution safe and secure.
• Investigated and responded to incidents of inmate misconduct.
• Provided assistance and guidance to inmates regarding daily activities.
• Established positive working relationships and maintained boundaries with resident offenders.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered phone promptly and directed incoming calls to correct offices.