Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Eric Mata-Gutierrez

Winston-Salem,NC

Summary

A ton of customer service experience at Target, excelling in teamwork as well. Well ability to enhance customer satisfaction. Bilingual in Spanish and English, Good at cash handling and problem solving, consistently creating a positive shopping experience and training new associates to uphold service excellence.

Overview

5
5
years of professional experience

Work History

Retail Sales Associate

Target
11.2024 - Current
  • Assisted customers with product selection and to enhance shopping experience.
  • Collaborated with team members to achieve store goals and foster positive work environment.
  • Executed inventory management tasks, including restocking shelves and conducting stock checks.
  • Trained new associates on store procedures and best practices for customer service excellence.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Crew Member

McDonald's
08.2023 - 11.2024
  • Provided exceptional customer service by efficiently processing orders and addressing customer inquiries.
  • Operated kitchen equipment safely while adhering to food safety protocols and cleanliness standards.
  • Collaborated with team members to maintain efficient workflow during peak hours, enhancing overall service speed.
  • Assisted in training new crew members, ensuring adherence to operational procedures and company standards.
  • Maintained cleanliness of dining areas and workstations, contributing to a positive customer experience.
  • Executed cash handling processes accurately, ensuring accountability and trust in financial transactions.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Crew Member

Wendy’s
05.2021 - 07.2023
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.

Education

Health Science

Forsyth Technical Community College
Winston-Salem, NC

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Cash handling
  • Customer assistance
  • Customer engagement
  • Flexible schedule
  • Fluent in Spanish and English

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Retail Sales Associate

Target
11.2024 - Current

Crew Member

McDonald's
08.2023 - 11.2024

Crew Member

Wendy’s
05.2021 - 07.2023

Health Science

Forsyth Technical Community College