Eric McInnis
Brandon,MS
Summary
I have experience in multiple fields:
-forklifts/heavy equipment
-electrical
-warehouse management/ supervisor
-working with my hands/tools
-sales
-computer skills
-I am still currently in the National Guard and have 20-30 people that I am in charge of and ensure they are taken care of while at drill and at home.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales and Service Technician
Precision Garage Door Service
01.2022 - Current
- Diagnosed and repaired garage door systems, ensuring optimal functionality and customer satisfaction.
- Provided routine maintenance services, enhancing equipment longevity and performance reliability.
- Trained junior technicians on installation procedures and safety protocols, improving team competency.
- Managed service calls efficiently, prioritizing urgent repairs to minimize customer downtime.
- Implemented strategic sales techniques for increased conversion rates and repeat business.
- Customized service offerings based on individual customer needs while maintaining adherence to company policies.
- Improved customer satisfaction by providing timely and efficient troubleshooting for technical issues.
- Increased sales revenue by consistently upselling products and services to customers.
- Diagnosed errors or technical problems to service equipment and offer customer support during field visits.
- Demonstrated expertise in both sales and technical aspects, contributing to a well-rounded skillset that drove results across all areas of responsibility.
- Achieved consistent positive feedback from customers through exceptional communication and interpersonal skills.
- Resolved customer complaints swiftly and professionally, leading to increased trust in company offerings.
- Assisted clients with product selection, effectively matching them with suitable options based on their specific requirements.
- Maintained a high level of product knowledge, enabling effective recommendations based on customer needs.
- Addressed each customers' needs and wants to recommend suitable product options.
- Clarified customer requests, forwarded product information and answered questions to support sales operations.
Framer
Mike Shows Framing Co.
10.2020 - 01.2022
- Frame houses/ trim carpenter
Landscaping and Flower Beds
McInnis Custom Lawn Care
03.2019 - 10.2020
- Owner of lawn and landscape company
- Serviced over 35 residential and commercial properties on a regular weekly/bi-weekly schedule along with landscape and pressure washing
Warehouse Manager
Sefco electric supply
04.2019 - 03.2020
- Responsible for overseeing all employees and duties within the warehouse. Duties included: checking in new supplies, compiling and filling customer orders, delivering customer orders, and ensuring the safety and cleanliness of the warehouse. Job employment ended due to COVID-19 layoff
Financial Technician
USPFO
06.2017 - 01.2018
- Duties included: Inputting drill pay for the MS National Guard to ensure timely pay for every soldier, checked for accuracy and corrected errors during the drill payroll process, and checked for accuracy and approved all Defense Travel Pay
Floater
Sutherland Lumber Co.
04.2016 - 01.2017
- Duties included: floating throughout all departments such as lumber, flooring, hardware, furniture, plumbing, and the dock; assisted in pulling orders; worked with management on inventory and stock; assisted customers regarding orders or general questions; delivering orders and supplies to customers; and Forklift Operator. Fully licensed and certified to operate a forklift
Bagger/Cashier
Kroger
01.2014 - 04.2016
- Part-Time High School job to gain professional work experience and customer service skills. Duties included: bagging groceries, collecting shopping carts, stocking merchandise, and checking customers out.
Education
Diploma - undefined
Richland High School
05.2016
Skills
- Goal-oriented mindset
- Negotiation techniques
- Industry awareness
- Service orientation
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Organizational skills
- Adaptability and flexibility
- Decision-making
- Planning and coordination
- Relationship building
- Customer relations
- Retail sales
- Product knowledge
- Product and service knowledge
- Sales process management
- Professionalism
- Time management abilities
- Product and service sales
- Adaptability
- Meeting sales goals
- Customer needs assessment
- Closing techniques
- Professional demeanor
- Problem-solving aptitude
MILITARY BACKGROUND
- 19D CAV SCOUT — MS NATIONAL GUARD
- 06/2017 to Present
- Attended Basic Training from 01/2017 to 05/2017 and was deployed overseas from 01/2018 to 02/2019 and most recently 03/2023 to 04/2024
Certification
IDEA garage door certification:
Nationally recognized certification for garage door knowledge and overall safety, etc.
Timeline
Sales and Service Technician
Precision Garage Door Service
01.2022 - Current
Framer
Mike Shows Framing Co.
10.2020 - 01.2022
Warehouse Manager
Sefco electric supply
04.2019 - 03.2020
Landscaping and Flower Beds
McInnis Custom Lawn Care
03.2019 - 10.2020
Financial Technician
USPFO
06.2017 - 01.2018
Floater
Sutherland Lumber Co.
04.2016 - 01.2017
Bagger/Cashier
Kroger
01.2014 - 04.2016
Diploma - undefined
Richland High School