Eric McKnight

• Serve as an Organizational Development/Education Service Education Technician at the Mann-Grandstaff VA Medical Center, supporting workforce development initiatives across the facility.
• Coordinate and facilitate Continuing Medical Education (CME) activities to ensure employees maintain required competencies and professional licensure.
• Facilitate Continuing Medical Education (CME) by tracking available funding, ensuring appropriate use in accordance with federal Purchase Card and fiscal regulations, and processing reimbursements in the Financial Management System (FMS) in a timely and accurate manner.
• Assist in administering the Employee Incentive Scholarship Program (EISP), guiding applicants through requirements and ensuring compliance with program guidelines.
• Manage National Nursing Education Initiative (NNEI) processes by obligating participant funds upon arrival, coordinating timely tuition payments, and processing eligible reimbursements in accordance with program and fiscal requirements.
• Function as the facility’s Learning Management System (TMS) Domain and Learning Manager, overseeing learning assignments, maintaining system accuracy, and providing user support to optimize training operations.

Talent Management System (TMS):

• Lead TMS Domain operations for the facility, overseeing system configuration, mandatory training requirements, and curriculum management.
• Perform full‑scope TMS Administrator duties, including Item, Assignment, Scheduling, Registration, and Help Desk management.
• Develop and maintain mandatory training assignment profiles and manage learning assignments, class builds, and curricula (96+).
• Provide technical support and account management for all TMS users, resolving access issues and training administrators, instructors, and new staff.
• Monitor and report mandatory training compliance for service lines and leadership, ensuring accurate documentation and timely corrective action.

Temporary Housekeeping Aid:

• Maintained cleanliness of Community Living Center to enhance residents' living environment.

Temporary Laundry Worker:

• Sorted soiled laundry in soil sort room to ensure proper cleaning processes.
• Transferred laundry loads from washer to dryer.
• Operated designated folding machine to efficiently fold clean laundry for facility distribution.
• Storing on the rack system for facility distribution.

• Performed various housekeeping tasks in assigned areas to maintain cleanliness and order. while pursuing academic studies through VA work-study program.
• Assisted housekeeping team to ensure compliance with JCAHO standards and protocols.

• Executed personnel management functions within a personnel services battalion as a 75H MOS.
• Executed systematic updates and audits of servicemember personnel folders to uphold data integrity and confidentiality.
• Oversaw quality assurance processes to ensure accurate processing of new and outgoing servicemember records.
• Managed the review and processing of DFR packets to ensure compliance with military regulations regarding AWOL servicemembers.