Abimael Classen Jr.
Service Manager/ Senior Technician
New Rochelle,NY
Summary
Dynamic and results-driven Senior Systems Technician with expertise in leading low-voltage installation projects and managing client accounts while providing critical support across complex security and communication infrastructures. Proficient in troubleshooting technical issues with exceptional accuracy, ensuring outstanding customer service and effective remote support. Successfully managed full-cycle installation and programming of diverse security solutions, including alarm systems, card access control, video intercoms, and CCTV systems. Committed to cultivating strong professional relationships through reliable service delivery, professionalism, and meticulous attention to detail during on-site interactions.
Overview
18
18
years of professional experience
5
5
Certifications
2
2
Languages
Work History
Senior Lead Technician
Certified Alarm Tech Systems, Inc.
Bronx, New York
09.2007 - Current
- Managed Full-Cycle Installation and programming of diverse low-voltage security and communication solutions, including comprehensive Alarm Systems, Card Access Control, Video Intercoms, and CCTV systems.
- Executed end-to-end technical responsibilities, from precision low-voltage wire installation and component termination to complex device configuration and system programming.
- Achieved High-Level Technical Proficiency in the programming and diagnosis of modern IP camera systems, ensuring optimal functionality and network integration.
- Elevated Client Satisfaction through exceptional troubleshooting and technical support, consistently identifying root causes of complex technical issues and implementing effective, lasting solutions.
- Cultivated strong professional relationships with clients through reliable service delivery, consistent professionalism, and meticulous attention to detail during on-site interactions.
Senior Technician
Security Specialist
Stamford, CT
03.2022 - 09.2025
- Reduced downtime for critical systems through effective troubleshooting and root-cause analysis.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Educated customers on effective use of security systems.
- Educated customers on proper ways to use security systems after completing tests and repairs.
- Performed installations of high-tech security systems, which included access and elevator controls, alarms and video surveillance systems.
- Troubleshot complex technical issues quickly and efficiently, minimizing disruptions to client operations while maintaining high levels of customer satisfaction.
- Maintained a safe working environment through thorough inspections and routine maintenance of security equipment.
Project Manager
Peace of Mind Technologies
New York, New York
08.2014 - 03.2015
- Oversaw multiple high-end client accounts across the New York City Metropolitan area, simultaneously leading seasoned technicians through installation and project completion.
In House/Field Tech
Optima Communications, Inc
Irvington, New York
02.2013 - 08.2014
- Directed Advanced Remote Troubleshooting and technical escalation support for complex Avaya Phone Systems (including Avaya IP Office and Partner Systems), providing essential guidance to both end-customers and regional/out-of-state field technicians.
- Resolved Critical System Failures by expertly diagnosing and correcting issues within core Avaya applications, such as Voicemail Pro, Partner Mail VS, and Partner Messaging.
- Executed Specialized Configuration and maintenance for Avaya platforms to restore service functionality and optimize system performance following technical incidents.
- Conducted Comprehensive User Training for customers on complex Avaya operations, enhancing user proficiency and reducing the volume of Tier 1 support requests.
Education
GED - Security Installation
New Options
Bronx, New York01.2007
Skills
Strong customer service skills
Experienced in troubleshooting
Seventeen years in related roles
Proficient in reading technical drawings
Valid driving credentials
AMAG access control expertise
Certified in Brivo access systems
Experienced with fire alarm system installation and maintenance
Completed OSHA 30 training
Site safety education
Knowledgeable in diverse access control methodologies
Knowledgeable in IP camera operation and maintenance
Certification
National Burglar & Fire Alarm Association
Timeline
DMP XR150/550 Basics Course
06-2022
OSHA 30-HR Outreach Training for the Construction Industry
05-2022
Senior Technician
Security Specialist
03.2022 - 09.2025
Brivo Technicial Certificate
10-2021
AMAG Symmetry Security Management System Symmetry Essentials v8
11-2014
Project Manager
Peace of Mind Technologies
08.2014 - 03.2015
In House/Field Tech
Optima Communications, Inc
02.2013 - 08.2014
National Burglar & Fire Alarm Association
12-2007
Senior Lead Technician
Certified Alarm Tech Systems, Inc.
09.2007 - Current
GED - Security Installation
New Options