Summary
Overview
Work History
Education
Skills
Professional References
Timeline
Generic

Eric McLaughlin

Henderson,NV

Summary

Knowledgeable Casino Host with robust background in hospitality and guest relations. Demonstrated success in enhancing customer satisfaction and loyalty through tailored experiences. Proven ability to build strong relationships and handle high-pressure situations with professionalism and tact while maintaining Forbes 5 star standards.

Overview

6
6
years of professional experience

Work History

Casino Host

Wynn Resort
08.2024 - Current
  • Maximized casino revenue by monitoring player gaming activities and identifying potential high-value players.
  • Increased player loyalty by developing personalized relationships and providing exceptional 5 star guest service.
  • Showcased expert knowledge of casino offerings, guiding guests towards games and experiences that aligned with their preferences.
  • Organized and coordinated show reservations, guest rooms and meals to provide guests with optimum convenience and comfort.
  • Provided superior customer service through active listening and empathy, creating strong rapport with guests while addressing their needs effectively.
  • Maintained and developed positive, friendly relationships with gaming customers by assisting guests with VIP requests and amenities and issuing comps.

Front Desk Representative

Wynn Resort
01.2024 - 08.2024
  • Streamlined reservation processes for increased efficiency and reduced booking errors.
  • Developed strong rapport with guests through friendly interactions and genuine interest in their well-being during their stay while upholding Forbes 5 Star standards
  • Contributed to overall hotel revenue growth by upselling room upgrades and additional amenities when appropriate.
  • Provided personalized recommendations for local attractions, contributing to positive vacation experiences for guests.

Sales Floor Manager

Clear River
01.2020 - 01.2024
  • Partnered with store management team to increase company revenue and profit goals.
  • Taught salespeople to close deals and improve sales performance to increase revenue for company.
  • Recruited, and trained salespeople as well as new floor managers
  • Assisted customers with product selection through carefully curated questions.
  • Closed and balanced salespeople's cash drawers at the end of each shift, while maintaining 100% accuracy.

Cashier

Dollar Tree
11.2018 - 04.2019
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

Education

Associate of Science -

Dixie State University
St George, UT
05.2019

Skills

  • Proficient Communicator
  • Staff Coaching and Training
  • Decision Making
  • Effective Planning
  • Attention To Detail
  • Hospitality Service Expertise

Professional References

Flinte Ray Williams, Business Owner

(702) 326-8768
flintewilliams@gmail.com

Janelle Harris, Executive Casino Host. Wynn Las Vegas

(702)-275-4611

jhadd85@gmail.com

Vance Padelford, Sales Manager, Nevada Corporate Headquarters

(801) 803 9553

vancepadelford@yahoo.com

Timeline

Casino Host

Wynn Resort
08.2024 - Current

Front Desk Representative

Wynn Resort
01.2024 - 08.2024

Sales Floor Manager

Clear River
01.2020 - 01.2024

Cashier

Dollar Tree
11.2018 - 04.2019

Associate of Science -

Dixie State University

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Eric McLaughlin