Summary
Overview
Work History
Education
Skills
Timeline
Accomplishments
Generic

Kelly Howard

Caddo,OK

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

6
6
years of professional experience

Work History

Casino Host

Choctaw Casino & Resort
01.2025 - Current
  • Cultivated relationships with high-value players to enhance loyalty and retention.
  • Managed player account inquiries, ensuring accurate information and prompt resolutions.
  • Assisted in resolving guest disputes professionally, ensuring timely resolution and preserving customer satisfaction levels.
  • Structured time to visit with supervisors in slots, table games, and food and beverage areas to mitigate problems or issues involving VIP players.
  • Increased player loyalty by developing personalized relationships and providing exceptional guest service.
  • Studied confidential databases to ensure sales and issuing correct amount of comp

Marketing Representative

Choctaw Casino
04.2024 - 01.2025
  • Built strong relationships with customers through email outreach and personal interactions.
  • Implemented marketing campaigns and strategies by interacting with consumers.
  • Distributed promotional information and incentives determined by marketing managers.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

In-Home Nanny

Private Household
05.2019 - 05.2022
  • Cared for infants and young children providing emotional support.
  • Managed challenging behaviors calmly and effectively using positive reinforcement techniques to encourage self-regulation.
  • Provided a safe environment in the home by adhering to safety standards while caring for the children.
  • Assisted with homework completion and monitored progress towards academic goals.
  • Communicated regularly with parents about their child's day-to-day experiences and developmental milestones achieved.
  • Read books aloud to promote language development skills and imagination growth.
  • Encouraged good manners among children by modeling appropriate behavior.

Education

Associate of Arts - Communications

Murray State College
05-2021

Management

Southeastern Oklahoma State University
Durant, OK
05-2027

Skills

  • Skilled in conflict resolution through negotiation
  • Problem-solving abilities
  • Public relations
  • Customer service
  • Patience and empathy
  • Detail-oriented
  • Teamwork
  • Reliability
  • Task prioritization

Timeline

Casino Host

Choctaw Casino & Resort
01.2025 - Current

Marketing Representative

Choctaw Casino
04.2024 - 01.2025

In-Home Nanny

Private Household
05.2019 - 05.2022

Associate of Arts - Communications

Murray State College

Management

Southeastern Oklahoma State University

Accomplishments

-Hoshanti trainings

-Player Development statistic and promotional meetings

-Employee of the month voted from direct manager

-Quality reviews of satisfaction from multiple guest 

-Nominee for associate of the Quarter 

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Kelly Howard