Zoe Mixon
Las Vegas,NV
Summary
Dedicated Casino Host with expertise in customer relationship management, conflict resolution, and event planning. Leverages strong communication and organizational skills to enhance guest experiences and foster loyalty. Committed to delivering exceptional service that drives guest satisfaction and operational efficiency.
Overview
4
4
years of professional experience
Work History
Casino Host
Fontainebleau Las Vegas
Las Vegas, Nevada
04.2025 - Current
- Welcomed guests and provided personalized service in luxury casino environment.
- Coordinated special events to enhance guest experiences and engagement.
- Built relationships with high-profile players to increase loyalty and retention.
- Managed VIP reservations ensuring seamless accommodations and experiences.
- Communicated with various departments to address guest needs efficiently.
- Monitored gaming activities to ensure compliance with policies and regulations.
Fontainebleau Rewards Coordinator
Fontainebleau Las Vegas
Las Vegas, Nevada
09.2024 - 04.2025
- Coordinated event logistics for high-profile functions at luxury resort.
- Collaborated with other departments to ensure seamless service delivery.
- Assisted in implementing operational procedures for improved efficiency.
- Created and implemented training courses for internal departments to expand knowledge and encourage collaboration on the Fontainebleau Rewards program
Rooms Coordinator
Fontainebleau Las Vegas
Las Vegas, NV
02.2024 - 09.2024
- Coordinated housekeeping staff schedules to ensure that all guest rooms were cleaned on time.
- Responded to guest complaints in a timely manner and took corrective action when necessary.
- Monitored room availability and kept accurate records of all bookings.
- Communicated regularly with other departments such as housekeeping, maintenance, and security regarding guest requests or concerns.
- Collaborated with front desk staff to address any discrepancies in daily occupancy reports.
- Completed daily reports detailing room occupancy rates, revenue projections, and other important metrics.
- Provided customer service regarding inquiries about accommodations, preferences, and other related services.
Front Desk Agent
Fontainebleau Las Vegas
Las Vegas, NV
11.2023 - 09.2024
- Managed cash drawer responsibly throughout shift.
- Verified accuracy of room rates and other charges during check-in process.
- Processed payments accurately and efficiently.
- Inputted guest information into computer system accurately and securely.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Provided excellent customer service while upholding company policies.
Front Desk Trainer
Cosmopolitan Of Las Vegas
Las Vegas , NV
05.2023 - 11.2023
- Explained goals and expectations required of trainees.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Suggested and offered specific techniques to help workers maintain or improve job skills.
- Created and offered additional materials to enhance training.
- Used role playing, and real life examples to present information in variety of instructional techniques and formats.
Autograph Registration Associate
Cosmopolitan Of Las Vegas
Las Vegas, NV
10.2022 - 11.2023
- Worked with a team in the Autograph Lounge to recognize guest status, fulfill guest requests, and complete check-ins and check-outs.
- Responded to incoming department phone calls and directed callers to appropriate team members based on guest needs
- Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Posted charges, updated accounts and issued bills to departing guests.
- Built and maintained productive relationships with employees.
- Maintained organized, clean and sanitized work areas to meet company and regulatory requirements.
Front Desk Agent
Cosmopolitan Of Las Vegas
Las Vegas , NV
06.2022 - 10.2022
- Welcomed guests at front desk, engaging in friendly conversations during check-in to enhance their experience.
- Processed payments efficiently, ensuring customers received accurate receipts and bills.
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
- Handled payment processing and provided customers with receipts and proper bills.
- Facilitated customer enrollment in rewards program, fostering loyalty and encouraging repeat stays through exceptional service.
Education
High School Diploma -
Clayton Valley Charter High School
Concord, CASkills
- Customer engagement
- Customer Account Management
- Guest relations
- Communication skills
- Conflict resolution
- Efficiency
- Organization
- Multitasking
- Problem Solving
- Decision Making
- Computer Skills
Timeline
Casino Host
Fontainebleau Las Vegas
04.2025 - Current
Fontainebleau Rewards Coordinator
Fontainebleau Las Vegas
09.2024 - 04.2025
Rooms Coordinator
Fontainebleau Las Vegas
02.2024 - 09.2024
Front Desk Agent
Fontainebleau Las Vegas
11.2023 - 09.2024
Front Desk Trainer
Cosmopolitan Of Las Vegas
05.2023 - 11.2023
Autograph Registration Associate
Cosmopolitan Of Las Vegas
10.2022 - 11.2023
Front Desk Agent
Cosmopolitan Of Las Vegas
06.2022 - 10.2022
High School Diploma -
Clayton Valley Charter High School