Summary
Overview
Work History
Education
Skills
Timeline
background-images

Jacob Vasquez

San Diego,CA

Summary

Dynamic and detail-oriented professional with a proven track record at Sycuan Casino Resort, excelling in customer service and conflict resolution. Recognized for enhancing player loyalty through personalized relationships and exceptional service, while effectively multitasking in high-pressure environments. Strong analytical thinker committed to maximizing revenue and ensuring guest satisfaction.

Overview

10
10
years of professional experience

Work History

Casino Host

Sycuan Casino Resort
12.2021 - 07.2025
  • Assisted in resolving guest disputes professionally, ensuring timely resolution and preserving customer satisfaction levels.
  • Structured time to visit with supervisors in slots, table games, and food and beverage areas to mitigate problems or issues involving VIP players.
  • Maximized casino revenue by monitoring player gaming activities and identifying potential high-value players.
  • Increased player loyalty by developing personalized relationships and providing exceptional guest service.
  • Provided superior customer service through active listening and empathy, creating strong rapport with guests while addressing their needs effectively.

Outside Service Attendant

The Bridges At Rancho Santa Fe
08.2017 - 09.2021
  • Contributed to a well-maintained facility by performing routine maintenance tasks on golf carts and equipment.
  • Supported operations by effectively managing outside service areas, including bag drop, practice range, and cart staging.
  • Fostered a positive work environment by maintaining open lines of communication with coworkers and supervisors, addressing any concerns or issues as they arose.
  • Ensured proper storage of guest belongings by securely organizing clubs in the bag room or other designated areas.

Ramp Agent

Delta Global Services, DGS
01.2016 - 07.2017
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Guided aircraft into and out of parking positions using hand signals.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Loaded and unloaded luggage and freight, and assisted crew and travelers with bags for over 10-15 daily flights.

Education

High School Diploma -

Grossmont College
El Cajon

Skills

  • Customer service

  • Patience and empathy

  • Event planning experience

  • Detail-oriented

  • Strong interpersonal skills

  • Multitasking

  • Active listening

  • Effective communication

  • Decision-making

  • Analytical thinking

  • Conflict resolution

Timeline

Casino Host

Sycuan Casino Resort
12.2021 - 07.2025

Outside Service Attendant

The Bridges At Rancho Santa Fe
08.2017 - 09.2021

Ramp Agent

Delta Global Services, DGS
01.2016 - 07.2017

High School Diploma -

Grossmont College

Similar Profiles

CREATE PROFILE
Jacob Vasquez