Eric McLelland, PMP
Apollo Beach,FL
Summary
Physical Security Specialist and Project Manager with 14 years of diverse leadership and 7 years of IT security systems expertise. Trusted manager skilled in leading efficient teams focused on process improvement. Detail-oriented expert in applying best security systems and practices for enterprise-wide assets. Dedicated to clear communication, feedback, and aligning teams with company directives.
Overview
15
15
years of professional experience
Work History
Manager, Security IT Program Management
Charles Schwab
Orlando, FL
04.2023 - Current
- Manages full lifecycle of access control and video monitoring hardware and systems for 33 corporate sites nationwide. Oversees 2,800 doors/2,200 cameras along with all associated wiring, hardware, and programming.
- Migrated over 1.4 million cardholder data points from legacy security system databases to the current system. Exported .csv from the application for data validation and modification, linked servers, and imported via T-SQL scripts. Maintained flat .csv files for cold storage.
- Tracks and resolves end-user reported deficiencies in security hardware and systems using a Work Order Management System.
- Reports security system metrics for system health and operational needs, as required.
- Submits service requests and liaises with local vendors and integrators to remedy and resolve issues in a timely and efficient manner, in accordance with established Service Level Agreements.
- Partners with various departments, including Schwab Technology Services, Networking, and Project Management, to bring security-specific networked devices online.
- Schedules automated tasks using software support tools and scripts.
Physical Security, NCOIC/ID Program Manager
United States Air Force
Tampa, FL
11.2010 - 02.2023
- Developed an enterprise-wide security strategy covering Access and Entry Control, CCTV, Biometrics, as well as primary point of contact for all restricted and controlled areas.
- Integrated Defense Program Manager who oversaw all security-related projects supporting the Installations Security Portfolio.
- Led $6M SATCOM installation project, connecting Air Force Material Command (AFMC) with 3 units to comply with Special Security Officer's (SSO) Special Access Program (SAP) personnel security requirements for a Protection Level 2 asset under DoD Directive 5205.07.
- Developed security enhancements and monitored access control and video surveillance at 46 controlled sites valued at over $90M, in compliance with federal, state, and local laws.
- Managed on-site emergency events, coordinating response and addressing physical security needs of employees, buildings, technology and materials.
- Directed evaluation processes for all secured sites at the Installation, meticulously documenting identified vulnerabilities and applying successful actions to rectify security gaps. (Recipient of AMC/IG award for best practice)
- Vetted and authorized NIPR/SIPR and controlled access program usage for personnel as Information Assurance Officer (IAO) with coordination through Communications Focal Point (CFP) for privileges.
- Enforced compliance with regulations and guidance on device usage and access privileges, as Cybersecurity Officer (CSO). Collaborated with Wing Cybersecurity Office (WSO) to handle, report, and resolve Classified Material Incidents (CMI).
- Oversaw the entire lifecycle of $3.5M IT equipment supporting a 427-person organization including procurement, maintenance, accountability, and disposal.
- Processed client support tickets to troubleshoot and correct hardware and network issues for an inventory of over 1.2K devices.
- Oversaw the leadership, supervision, training and professional development of 185 personnel.
- Drafted professional incident reports detailing identified security concerns.
- Oversaw the handling of alarms, security incidents, events, and system outages.
- Examined critical action messages and extracted pertinent details from contingency directives.
Site Security and Safety Assessor
Tetra Tech
Riverview, FL
11.2022 - 12.2022
- Reviewed and analyzed stakeholder security components for 30-day Iowa School District Project to include: Electronic Security Systems, Video Management and Surveillance Systems, Intrusion Detection Systems, Policies and Procedures.
- Captured critical information and documentation for each assessment using a software tool then reviewed and developed a thorough summary for each task to address identified security vulnerabilities for stakeholders.
Education
Customer User Support Specialist
ACI Learning
Dallas, TX08.2023
Senior Technology Project Manager Program
ACI Learning
Dallas, TX04.2023
Leadership And Supervision
Non-Commissioned Officer Academy
Tyndall AFB, FL06.2022
Bachelor of Science - Information Technology - Programming
American Military University
West Virginia10.2020
Associate of Applied Science - Criminal Justice
Community College of The Air Force
Maxwell AFB11.2018
Leadership And Supervision
Airman Leadership School
Tampa, FL12.2016
Skills
Clearance and Certifications:
- PMI Project Management Professional (PMP)
- Six Sigma Continuous Process Improvement Green Belt
- AXELOS IT Infrastructure Library (ITIL 4)
- T3R Level II SECRET Security Clearance (March 2021 Investigation)
- DoD SPeC Security Fundamentals Professional Certification (SFPC)
- DoD SPeC Physical Security Certification (PSC)
Exceptional Expertise in the Following Systems:
- Lenel OnGuard
- Genetec
- Traction Guest Visitor Management System
- Traka
- Corrigo Work Order Management System
- AXIS IP Camera Configuration
- Mercury Access Control Hardware
- Traffic Logix Speed Radar Devices
- Perimeter Detection Systems
- Facial Recognition Devices
Work Ethic and Professional Competency:
- Highly trusted and adaptive self-starter with ability to identify and locate information with little to no supervision
- Verbal and Written Communication
- Team Leadership, Building, Training and Development
- Proficient in Microsoft Office
Accomplishments
- 2022 - MAJCOM Inspection Team Outstanding Physical Security Member
- 2022, 2020, 2017 - Team of the Quarter
- 2022, 2017 - Air Force Commendation Medal with Oak Leaf Cluster
- 2022, 2018 (2x), 2017 - NCO of the Quarter
- 2019, 2015 - Air Force Achievement Medal with Oak leaf Cluster
- 2018, 2017 - Security Forces Staff Support NCO of the Year
- 2018 - GEICO Service Member Award
- 2017 - NCO of the Month
Timeline
Manager, Security IT Program Management
Charles Schwab
04.2023 - Current
Site Security and Safety Assessor
Tetra Tech
11.2022 - 12.2022
Physical Security, NCOIC/ID Program Manager
United States Air Force
11.2010 - 02.2023
Customer User Support Specialist
ACI Learning
Senior Technology Project Manager Program
ACI Learning
Leadership And Supervision
Non-Commissioned Officer Academy
Bachelor of Science - Information Technology - Programming
American Military University
Associate of Applied Science - Criminal Justice
Community College of The Air Force
Leadership And Supervision
Airman Leadership School
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