Eric Melio
Warminster,PA
Summary
Professional with strong foundation in application support, consistently achieving results and adapting to changing needs. Skilled in problem-solving, troubleshooting, and providing technical assistance. Known for effective team collaboration and reliability. Equipped with expertise in system analysis, user training, and software maintenance.
Overview
13
13
years of professional experience
Work History
Information-Technology Consultant
American International Group Inc
12.2020 - Current
- Conformed to quality, performance and inter-operability standards for implementation of solutions.
- Performed annual user recertification on all SOX-compliant applications
- Ran IT onboarding for new users
- Managing/Assigning tickets for multiple queues and across multiple teams/op co's within reporting system
- Provided Citrix provisioning services
Assembler
EF PRECISION ASSEMBLY
03.2020 - 12.2020
- Configure, test, and approve PCE units for installation
- Perform routine production duties and preventative maintenance
- Adhere to product quality standards and procedures
- Use of hand tools & light machinery
- Follow complex build sheets
Bartender
PARX CASINO
01.2019 - 03.2020
- Built and served drinks in a fast and timely manner
- Knowledgeable on 100+ drink recipes
- Adapted to 10+ different bars and working areas
- Highly skilled and articulate with hands
Sales Consultant
KEENAN HONDA
05.2018 - 01.2019
- Provided expert care and knowledge to clients
- Developed and accrued skills used to maximize profitability
- Followed up with conversations to ensure customer satisfaction
- Gained in-depth knowledge of our companies’ different products and services
Manager
MELTING POT
01.2017 - 05.2018
- Managed a staff of 30+ employees
- Maintained perfect service with guests
- Ran financial and service reports daily
- Ordered and received product
- Managed inventory
- Set standards and goals for all employees
Lot Manager & Sales Consultant
THOMPSON AUTO SPORT
03.2015 - 01.2017
- Maintained a neat and organized inventory lot
- Provided expert knowledge and care to customers
- Properly completed a sale of a vehicle
- Showcased skills in order to maximize profits
Busser & Key Holder
MELTING POT
01.2012 - 03.2015
- Cleaned up after guests and staff
- Responsible for setting up restaurant for the next day
- Held responsibility for handling guest issues and complaints in a polite and courteous manner as to assist management staff
- Managed the reservations for both lunch and dinner services
Education
High School Diploma -
William Tennant
Warminster, PA01-2016
Skills
- IT security protocols and compliance
- High-level customer service orientation
- SOX compliance
- Software installation and updates
- Remote troubleshooting
- Time management
- Excellent written and verbal communication skills
- Adaptability and flexibility
- Familiar with helpdesk ticketing systems(Landesk,ServiceNow)
Timeline
Information-Technology Consultant
American International Group Inc
12.2020 - Current
Assembler
EF PRECISION ASSEMBLY
03.2020 - 12.2020
Bartender
PARX CASINO
01.2019 - 03.2020
Sales Consultant
KEENAN HONDA
05.2018 - 01.2019
Manager
MELTING POT
01.2017 - 05.2018
Lot Manager & Sales Consultant
THOMPSON AUTO SPORT
03.2015 - 01.2017
Busser & Key Holder
MELTING POT
01.2012 - 03.2015
High School Diploma -
William Tennant
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