Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eric Miles

Waukesha,WI

Summary

Experienced with international account management, focusing on client relationship-building and strategic growth. Utilizes customer feedback and tailored approaches to enhance client satisfaction and loyalty. Track record of effective communication and collaboration, ensuring successful management of diverse accounts.

Overview

20
20
years of professional experience

Work History

International Accounts Manager

Taylor Dynamometer
08.2013 - Current
  • Cultivated relationships with international clients to enhance customer satisfaction and retention.
  • Developed and executed strategic account plans to drive revenue growth across global markets.
  • Provided comprehensive account management services, ensuring a high level of customer satisfaction and retention.
  • Negotiated contracts with key accounts, ensuring alignment with company objectives and compliance regulations.
  • Implemented CRM systems to streamline communication and track client interactions effectively.
  • Consistently exceeded sales targets by diligently tracking progress, adjusting tactics as necessary, and maintaining a strong pipeline of opportunities.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

Regional Account Manager

Taylor Dynamometer
08.2009 - 08.2013


  • Executed strategic account management initiatives, driving revenue growth across diverse market segments.
  • Designed and organized product packages for presentations and sold to numerous clients.
  • Communicated by phone, email and traveled for face to face contact with Midwest accounts.

Service Engineer

Taylor Dynamometer
08.2005 - 08.2009
  • Worked cross-functionally within organization and external partners, integrators and vendors.
  • Diagnosed and resolved complex mechanical issues in engine test systems.
  • Tested and checked performance of hardware and software programs.
  • Engaged in first-level support for customers requiring routine support and troubleshooting.
  • Installed, configured and trained on specialized testing platforms.

Education

Bachelor of Arts - Business Administration

University of Wisconsin - Milwaukee
Milwaukee, WI
06.2000

Skills

  • Industrial Sales
  • International markets
  • Strategic planning
  • Lead qualification
  • Cost reviewing
  • Sales Reporting
  • Forecasting abilities
  • Territory Management
  • Voice Of Customer

Timeline

International Accounts Manager

Taylor Dynamometer
08.2013 - Current

Regional Account Manager

Taylor Dynamometer
08.2009 - 08.2013

Service Engineer

Taylor Dynamometer
08.2005 - 08.2009

Bachelor of Arts - Business Administration

University of Wisconsin - Milwaukee

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