Eric Miller
Arlington,TX
Summary
Dynamic M365 Administrator with proven expertise at St. Jude Children's Research Hospital, excelling in Office 365 management and Azure AD optimization. Adept at enhancing security and performance while fostering collaboration across departments. Strong technical documentation skills combined with exceptional customer service ensure efficient incident resolution and organizational success.
Overview
14
14
years of professional experience
Work History
M365 Administrator - IT Infrastructure
St. Jude Children's Research Hospital - ALSAC
06.2021 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Evaluate and optimize Office 365 and Azure AD implementations to enhance performance and security.
- Manage and maintain Windows Server infrastructure to ensure reliability and efficiency.
Senior Enterprise Messaging Administrator
Dave and Busters
01.2020 - 03.2020
- Evaluate and optimize Office 365 and Azure AD implementations to enhance performance and security.
- Manage and maintain Windows Server infrastructure to ensure reliability and efficiency.
- Administer and support key technologies, including Active Directory, DNS, IIS, Office 365, Mimecast, Proofpoint, SharePoint, and Azure.
Senior Enterprise Messaging Engineer
Mohawk Industries Inc
05.2018 - 12.2019
- Responsible level 2/3 support and administration of Mohawk’s Messaging, Exchange and Active Directory environments
- Assist Corporate Legal, Human Resources and Security with litigation hold matters and email searches as it relates to electronic communications
- Managed filtering policies via Mimecast to prevent phishing and spoofing attacks, and to mitigate security breaches
- Manage Azure AD security/server for Multifactor authentication and the examination of potential security breaches
Senior Messaging Support Analyst/Exchange Engineer
AIG Corporation
11.2016 - 05.2018
- Responsible for daily support activities of Office 365 in a Hybrid environment, with ADFS and Azure AD connect across multi-domain and Multi-forest environments
- In-Depth knowledge of multiple features and configurations of Exchange Server Roles and services, Transport rules, Directory Synchronization, Public Folder Management, Messaging Policies and Role-Based Access Controls
- Extensive use of Windows ISE and O365 PowerShell to perform Roll Backs, batch migrations to O365, Mailbox quotas, ownership rights and permissions, configuring exchange attributes and GUIDS for dual mailboxes, and mailbox recoveries.
Senior Messaging Support Analyst/Exchange Engineer
Texas Health Resouces Corporate
04.2014 - 01.2016
- Maintained and supported the On-Premise Exchange Hybrid environments and all messaging components
- Triage daily issues regarding Outlook calendar issues, shared mailboxes, distribution, security and dynamic distribution groups and mail flow internal and external to the organization.
- Strong technical background, Experience with and understanding of mail transport fundamentals (POP/IMAP/SMTP), as well as networking fundamentals. Including knowledge of DNS, Message Trace Tools, MX and A Records, Block Lists, SPAM, Email Filtering, Auto discover and Virus Protection.
Senior Messaging Engineer/Exchange Engineer
Lockheed Martin Corporation
10.2010 - 04.2014
- Managed and created email accounts for the Transportation and Security Administration, followed specific SOP guidelines, disable and modify accounts as needed, manage RFC requests
- Manage Failover Break/fix procedures for Virtual and physical nodes of the Exchange Server environment
- Assisted in the resource migrations of servers, printers, email accounts and other functional servers. Monitored, responded and follow through escalated tickets for Active Directory, Outlook and Microsoft Teams.
Education
Master of Science - Information Systems Technology
University of Phoenix
Tempe, AZBachelor of Science - Electronic Engineering
DeVry University
Irving, TXSkills
- Office 365 Management
- Azure Active Directory
- Windows Server management
- Exchange Server support
- PowerShell scripting
- Technical documentation
- Change management
- Incident management
- Team collaboration
Languages
Spanish
Limited Working
Timeline
M365 Administrator - IT Infrastructure
St. Jude Children's Research Hospital - ALSAC
06.2021 - Current
Senior Enterprise Messaging Administrator
Dave and Busters
01.2020 - 03.2020
Senior Enterprise Messaging Engineer
Mohawk Industries Inc
05.2018 - 12.2019
Senior Messaging Support Analyst/Exchange Engineer
AIG Corporation
11.2016 - 05.2018
Senior Messaging Support Analyst/Exchange Engineer
Texas Health Resouces Corporate
04.2014 - 01.2016
Senior Messaging Engineer/Exchange Engineer
Lockheed Martin Corporation
10.2010 - 04.2014
Master of Science - Information Systems Technology
University of Phoenix
Bachelor of Science - Electronic Engineering
DeVry University
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