Pio De Los Santos Gonzalez
Oak Park,MI
Summary
Highly motivated and skilled IT professional seeking a System Administrator position that offers growth opportunities and a competitive wage structure. With a strong foundation in managing and optimizing system performance, I am eager to contribute to a dynamic team while advancing my expertise in network and systems administration. Committed to delivering high-quality solutions and support, I aim to drive operational excellence and innovation within a forward-thinking organization.
Overview
8
8
years of professional experience
Work History
System Support Administrator
Ulliance Inc.
Troy, MI
07.2022 - Current
- Manage Users and Roles in Microsoft Azure Active Directory, 365 Admin portal, 8x8 VOIP Admin portal, and Adobe user Admin portal.
- Manage ticket system, effectively communicate with users, provide initial triage, and escalate issues that need further assistance.
- Manage User inventory, devices, monitors, cables, docking stations, scanners, phones, WFH kits, and work stations.
- Offer technical support to end-users, resolving hardware, software, common desktop applications, microphones, cameras, printers, and network issues promptly both in the office and remotely.
- Develop training materials and provide training for new staff, conduct end-user technical training to assist with systems setup, and other IT virtual training.
- Manage and respond to client queries initiated from our website access and processes.
Technical Operations Associate
Birmingham Public Schools
Birmingham, MI
10.2016 - 06.2022
- Offered technical support to end-users, resolving hardware, software, common desktop applications, microphones, cameras, printers, and network issues promptly both in office and remote.
- Managed ticket system, effectively communicated with users, provided initial triage, and escalated issues that needed further assistance.
- Managed User inventory, devices, monitors, cables, docking stations, scanners, phones, WFH kits, and work stations.
- Created documentation to enhance IT literacy and empower users across all technical proficiency levels.
- Managed software deployment, device, and equipment deployment for teachers and students during the pandemic and created processes to do so safely.
Education
Associate of Applied Science - Information Technology
Ohio Institute of Photography And Technology
Dayton, OH01-2008
Skills
- Helpdesk support
- Azure Management
- Intune Management
- Office 365 Management
- Office hardware setup and repair
- VOIP Management
- Software and License Management for Adobe, HubSPot, Scribe and others
- Supplies Ordering
- Technical Support
Affiliations
- Golfing
- Snowboarding
- Travel Soccer Dad
Timeline
System Support Administrator
Ulliance Inc.
07.2022 - Current
Technical Operations Associate
Birmingham Public Schools
10.2016 - 06.2022
Associate of Applied Science - Information Technology
Ohio Institute of Photography And Technology
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