Summary
Overview
Work History
Education
Skills
Certification
Timeline
Manager
Tope Folarin

Tope Folarin

Senior Desktop / Cloud Engineer
Cypress,TX

Summary

Server Administrator with over 26 years of successful experience in Helpdesk and Desktop Support, Server Administrator, Infrastructure and Cloud Engineering. Recognized consistently for performance excellence and contributions to success in multiple IT industries. Strengths in Infrastructure and Tech Support backed by training in Azure, SAFe Practitioner, DevOps and Cyber Security.

Overview

2
2
Languages
2
2
Certifications
4
4
years of post-secondary education
21
21
years of professional experience

Work History

System Center Configuration Manager Administrator

Chevron
Houston, TX
01.2019 - 02.2021
  • Administered costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Broadened cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Compiled data highlighting key metrics to disclose information, determine trends and analyze methods for improving performance results.
  • Designed custom software distribution packages and advertisements to be distributed via SCCM.
  • Maximized performance by monitoring daily activities and balancing workload within 4 associates.
  • Accomplished 95% average completion rate on all assignments without loss of materials and assets, demonstrating innovative and practical problem-solving skills in high-stress environment.
  • Practiced customer feedback to establish process improvements and support durable business needs.
  • Developed and maintained relationships with third party customers and suppliers through continual communication and troubleshooting.
  • Onboarded 2 new employees, including training, mentoring and new hire documentation.
  • Enhanced operational planning and business structure to enhance resource utilization and reduce waste.
  • Executed routine process updates to scale down discrepancies and enhance scheduling across multiple business units.
  • Analyzed performance data to monitor and measure productivity, goal progress and activity levels.
  • Utilized performance data to estimate and enhance server operations, target current business conditions and anticipate demands.
  • Exceeded monthly and yearly financial objectives by controlling Infrastructure expenses, optimizing maintenance schedules and regulating server usage.
  • Performed Software Packaging and distribution, Software Metering, Software and hardware inventory to enterprise assets.

Infrastructure Support Engineer

Chevron
Houston, TX
01.2008 - 12.2018
  • Developed proposals for clients outlining project capacity and timeline.
  • Assessed existing procedures and made proactive adjustments to accommodate changing demands.
  • Coordinated SAFe projects to help customers build, secure and optimize their IT infrastructure.
  • Networked with other business units to verify location of deployed hardware in correct organizational unit.
  • Engaged in development meetings for high-value customers and business operations updates.
  • Collected requirements for ongoing projects and organized details for management stats.
  • Simplified installation processes to deliver project requirements on time.
  • Coordinated Cloud and On-Premises infrastructures according to project specifications.
  • Administered 2nd and 3rd level technical support and troubleshooting to internal and external clients.
  • Implemented and enforced IP Standards.
  • Maintained and built network infrastructure consisting of 400 Windows servers and virtual products.
  • Managed and implemented BCP infrastructure in different regions.
  • Worked jointly with vendors, customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.
  • Tested and oversaw application performance to identify potential bottlenecks, develop solutions, and collaborate with developers on solution implementation.
  • Installed, configured, tested and maintained operating systems, application software and system management tools.
  • Managed and monitored all installed systems for highest level of availability.

Senior Desktop Engineer

Chevron
Houston, TX
10.2000 - 12.2008
  • Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
  • Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Acquired and maintained knowledge of product offerings, current support policies and methods of support delivery to provide technically accurate solutions to users.
  • Configured hardware, devices and software to set up workstations for employees.
  • Maintained media presentation equipment and assisted end-users with conference room equipment setup and operation.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Coordinated with systems partners to finalize designs and confirm requirements.
  • Documented and updated known fixes in knowledge base for future reference.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Identified scope of problem and provided operational and technical assistance to remedy.
  • Troubleshot potential problems and eliminated before issues escalated or cascaded.
  • Supported 60,000 internal and remote users.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Performed encryption, firewalls and patch management to implement and maintain system security.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Aligned office departments and increased inter-department communication and data sharing.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Provided authorized users with technical support and advice regarding proper use and functionality of equipment.
  • Boosted network, system and data availability and integrity through preventive maintenance and upgrades.
  • Provided home visits and offsite support.
  • Developed technical designs for customers, consultants and contractors.

Education

High School Diploma -

Jefferson Davis High School
Houston, TX
05.1991 - 05.1995

Skills

Desktop Support

undefined

Certification

Azure Fundamentals

Timeline

SAFe Practitioner

08-2020

Azure Fundamentals

09-2019

System Center Configuration Manager Administrator

Chevron
01.2019 - 02.2021

Infrastructure Support Engineer

Chevron
01.2008 - 12.2018

Senior Desktop Engineer

Chevron
10.2000 - 12.2008

High School Diploma -

Jefferson Davis High School
05.1991 - 05.1995

Similar Profiles

CREATE PROFILE
Tope FolarinSenior Desktop / Cloud Engineer