Eric Miranda
Bronx
Summary
Compassionate Youth Care Specialist with experience in creating and implementing individualized care plans for youth in residential settings. Strengths include crisis intervention, behavior management, and relationship-building skills. Previous work demonstrated significant impact on improving the well-being of at-risk youths through effective communication, empathy, and understanding.
Overview
12
12
years of professional experience
Work History
Youth Care Specialist
The Children’s Village
Bronxville
04.2025 - Current
- Facilitated individual and group counseling sessions to promote emotional growth and social skills development.
- Implemented behavior management strategies to foster a positive environment and reduce conflicts among youth.
- Monitored daily activities and interactions to ensure safety and compliance with facility guidelines.
- Collaborated with multidisciplinary teams to create comprehensive case management plans tailored to individual needs.
- Developed and led recreational and educational programs aimed at enhancing life skills and personal development.
- Provided crisis intervention support to youth experiencing emotional or behavioral challenges.
- Maintained accurate and up-to-date documentation of youth progress, incidents, and case notes for review.
- Advised youth on conflict resolution techniques and coping strategies to manage stress and anxiety.
- Supported youth with nurturing and caring assistance focused on empowering and positive independence.
Youth counselor
Rising grounds
Bronxville
01.2021 - 03.2025
- Counseling sessions, and helping youth adjust to detention rules
- Supervision: Supervising youth and ensuring their safety
- Behavior management: Using de-escalation and restraint techniques as needed
- Program development: Developing and implementing activity programs, and helping youth develop social, academic, and vocational skills
- Casework: Analyzing, organizing, and recording casework information, and preparing written progress evaluations
- Training: Training and overseeing youth, and providing training on building healthy relationships with youth
- Monitoring: Monitoring youth to maintain safety, and inspecting living areas for cleanliness, vandalism, and contraband
- Collaboration: Collaborating with child guidance and educational staff, and developing community service worksites
Maintenance
Housing works
02.2019 - 12.2020
- Performing cleaning activities such as dusting, mopping etc.
- Performing minor fixes such as repairing broken locks
- Checking control panels and electrical wiring to identify issues
- Perform cleaning activities such as dusting, mopping etc.
- Perform minor fixes such as repairing broken locks, filling gaps on walls etc.
- Check control panels and electrical wiring to identify issues
- Install appliances and equipment
- Do garden/yard upkeep by mowing lawn, collecting trash etc.
- Conduct maintenance tasks such as replacing light bulbs
- Inspect and troubleshoot equipment and systems
- Check functionality of safety systems
- Collaborate with workers and other professionals during renovations
Sales Associate/Cashier/Customer Service
Metro by T- mobile
11.2017 - 02.2019
- Respond to customer inquiries via phone, email, and chat
- Resolve customer complaints and issues in a timely and professional manner
- Process orders, returns, and exchanges
- Provide product information and recommendations to customers
- Maintain accurate customer records and order information in CRM system
- Collaborate with other departments to ensure customer satisfaction
- Identify and escalate complex issues to senior customer service representatives or managers
- Participate in training and development programs to improve customer service skills
- Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction scores
- Continuously seek opportunities to improve processes and procedures to enhance the customer experience.
Fulfillment associate
Macy's
03.2014 - 11.2017
- Read and decipher work orders
- Locate and extract merchandise from shelves and storage areas
- Confirm merchandise information matches that of the work order
- Inspect merchandise for damage, flaws, and irregularities
- Pack merchandise for delivery
- Transport packed items to the delivery trucks
- Finalize work orders and update the database
- Adhere to state health and safety practices
- Proven work experience as a Fulfillment Associate or similar role
- Reading and interpreting written work orders
- Ability to stand for long periods of time
- Strong attention to detail
- Ability to lift heavy objects
- Working in a loud environment
- Relevant training and/or certifications as a Fulfillment Associate
Education
High school diploma -
Mott Haven Village Prep High School
Skills
- Adaptability
- Good interpersonal skills
- Patience
- Empathy
- Collaboration
- Decision-making
- Leadership
- Compassion
- Crisis intervention
- Counseling techniques
- Case documentation
- Youth supervision
- Team collaboration
- Conflict resolution
- Problem solving
- Decision making
- Positive reinforcement
- Skill assessment
- Behavior management
- Recreational program design
- Safety supervision
- Performance evaluation
- Leadership development
- Training facilitation
References
- Desiree Chamblee, (646) 898-5473
Activities
Ball handling
Basic dribbling drills
Communicating team objectives
Defense
Developing individual skills
Emphasize teamwork
Focus on fundamentals
Offense
Timeline
Youth Care Specialist
The Children’s Village
04.2025 - Current
Youth counselor
Rising grounds
01.2021 - 03.2025
Maintenance
Housing works
02.2019 - 12.2020
Sales Associate/Cashier/Customer Service
Metro by T- mobile
11.2017 - 02.2019
Fulfillment associate
Macy's
03.2014 - 11.2017
High school diploma -
Mott Haven Village Prep High School