Eric Montgomery

• Managed daily operations to ensure smooth functioning of the support department.
• Monitored employee and customer interactions to assess quality of service.
• Promoted a culture of continuous learning within the team by organizing workshops and sharing relevant resources regularly.
• Developed and maintained relationships with customers to enhance customer satisfaction.
• Collaborated with other teams to identify and resolve customer issues quickly and professionally.
• Coached employees through day-to-day work and complex problems.
• Created detailed reports on team performance, identifying areas of strength as well as opportunities for improvement.
• Conducted regular performance reviews, providing constructive feedback and guidance for professional development.
• Analyzed customer service data to identify trends, identify solutions and improve customer experience.
• Created, prepared, and delivered reports to various departments.
• Maintained up-to-date knowledge of industry trends, ensuring the support team remained well-versed in best practices.
• Monitored customer service metrics and provided feedback to team members, upholding quality standards.
• Organized and led training sessions to keep team updated on new technologies and support protocols.
• Collaborated with sales and marketing teams to align support services with promotional activities.
• Fostered positive team culture, encouraging open communication and collaboration among team members.
• Enhanced team morale with regular recognition programs, acknowledging outstanding contributions to team success.
• Leveraged CRM tools to maintain detailed records of customer interactions, improving follow-up and resolution processes.
• Defined clear targets and objectives and communicated to other team members.

• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Oversaw visual merchandising efforts, creating attractive product displays that drew customer attention and boosted sales.
• Coordinated special events and promotions to drive foot traffic into the store, ultimately increasing sales revenue.
• Balanced staff schedules to ensure adequate coverage during high-traffic periods without sacrificing employee morale.
• Fostered a positive work environment, leading to increased employee retention rates and overall job satisfaction.
• Enhanced customer satisfaction by effectively addressing and resolving escalated issues.
• Collaborated with other department managers to maximize cross-functional teamwork and achieve shared goals.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Oversaw Millwork, Kitchen and Bath, Appliances, Front End operations. Mentored associates into specialist. Developed specialists into Department Managers. Consistently met sales and operational metrics. Quickly reduced customer opportunities while contributing to overall LTR.

• Provided detailed project estimates, ensuring accuracy in pricing and materials needed for successful completion.
• Assisted clients in selecting appropriate hardware finishes that complemented their chosen millwork styles seamlessly.
• Resolved customer issues promptly, resulting in high levels of client satisfaction and repeat business.
• Prepared invoices, processed payments and set up plans for remaining account balances.
• Developed strong relationships with contractors and builders, leading to an expanded client base and increased referral business.
• Minimized errors during installation processes by proactively communicating with installers regarding project specifications and requirements.
• Enhanced customer satisfaction by providing personalized millwork design solutions tailored to individual needs.

• Managed local flooring and backsplash installation office in partnership with Lowes Home Improvement as a service provider
• Responsible for scheduling projects, assigning crews, scheduling installations and calendar management, followup, relationship growth with all local stores, site inspections, compliance, training for local store sales associates, job site opportunity resolution, recruiting, permitting and warehouse inventory managing while maintaining a high level profit margin

• Responsible for all sales goals through specialty sales programs, installation programs, while meeting credit and lead metrics
• Foster relationships with installation service providers and grew in-house networks
• Responsible for hiring and retention
• Coordinated schedules for all staffed in specialty areas in order to meet customer demands
• Managed and resolved all customer opportunities as well as associate opportunities
• Development of team leaders to prepare for career growth
• Managed off site projects and coordinated site inspections with service partners to maintain a high level of customer satisfaction

• Initiating automotive services and repairs to high performance vehicles
• Verifying warranty and service contract coverage
• Providing quality customer service; developing estimates
• Maintaining customer rapport
• Handling accounts of high performance vehicles
• Assisting director of service regarding daily operations, daily compliance of OSHA standards, and privacy standards
• Managing and resolving customer complaints

• Managed day-to-day operations to ensure maximum profitability through process validation
• Ensured store compliance with all federal agencies, i.e
• OSHA and EPA
• Improved inventory levels by validating required processes and accountability
• Hired and trained new employees for all departments
• Mentored team members and fostered their careers from full-time to department managers and department managers to salaried managers
• Increased store’s success sharing payouts bi-annually
• Lowered attrition rates

• Delivered on daily department performance goals
• Developed high performing team through continuous feedback and accountability
• Provided quality customer experience
• Increased specialty pipeline
• Increased sales through the growth of outside installs

• Delivered on daily department performance goals
• Developed high performing team through continuous feedback and accountability
• Provided quality customer experience
• Increased sales through the growth of outside installs
• Increased customer pipeline for cabinet and kitchen installs
• Reported directly to DSM and RSVP in regards to implementation of my kitchen planner implementation
• Met and exceeded kitchen attach rates
• Exceeded outside sales in refacing

• Managed all aspects of specialty sales and services
• Managed all aspects of outside sales and services
• Exceeded all performance expectations in specialty and services
• Developed lead generation jeopardy that is still utilized currently in Southwest Florida

• Assisted customers daily with setting up appointments for outside services
• Assisted in growth of Home Depot credit card program

• Assisted customers with the selection of appropriate equipment
• Met required sales metrics
• Developed and maintained an adopted scheduling system
• Streamlined inventory logistics

• Ensured safe production of poultry consumables
• Managed day-to-day operations from outside poultry growth to in-plant production
• Ensured compliance with OSHA and USDA
• Maintained safety metrics and production metrics
• Reported directly to plant manager