Eric Morano
Shore House Canna
Cape May Court House,NJ
1
Certification
33
years of professional experience
Customer service-oriented Manager with over 10 years of leadership experience in retail and logistics. Led optimization of workflows, developed staff training programs, and implemented process improvements to boost productivity and customer satisfaction. Strong problem-solving and analytical skills ensure compliance with industry standards and regulations while fostering a collaborative team culture.
Work History
Director of Administration
2 Years 11 Months- I lead all Human Resources functions for a team of 40 employees, ensuring compliance with New Jersey CRC regulations, enhancing operational efficiency by 30% Managed payroll processes with Kayapush payroll software and financial transactions in QuickBooks Online.
- Developed year-end tax reports using Excel, Google Sheets using VLOOKUP and X LOOKUP and streamlined accounts payable, maintaining financial accuracy and reducing errors by 90%.
- Led cross-functional team to ensure compliance with New Jersey CRC regulations, resulting in increased operational efficiency and adherence to industry standards.
General Manager
7 Years- Oversaw customer service programs and sales operations, achieving high satisfaction and retention rates.
- Managed training and development of bookkeeping staff, enhancing team efficiency and accuracy through analytical thinking.
- Worked with accounting and ownership to develop benefits program to include health insurance and 401k plan.
- Directed truck routing and service department management, optimizing workflows to improve service delivery.
- Ensured compliance with budgeting and safety regulations for a $5 million company, maintaining industry standards.
Senior Bookkeeper
1 Year- Oversaw truck routing operations and account setups to facilitate efficient payment processing. Managed payment collection and accurately recorded entries into the computer system.
- Oversaw monthly financial closings, ensuring accuracy and compliance with accounting standards.
- Implemented streamlined bookkeeping processes, improving efficiency across the finance department.
- Mentored junior staff in advanced bookkeeping techniques and best practices for accuracy.
Sales Executive
4 Years 9 Months- Managed sales of radio advertising, connecting clients to promotional opportunities that enhanced brand visibility.
- Assisted in creating engaging promotions and produced commercials to boost listener engagement.
- Assisted in creating engaging promotions and producing commercials, increasing listener engagement and station visibility.
- Maintained accurate records in Excel for tracking sales and advertising performance, facilitating data-driven decision-making.
Adjunct Professor
5 Years 4 Months- Instructed students in Introduction to Computers course, enhancing foundational computer skills for academic and professional success.
- Instructed students in the Introduction to Computers course, focusing on essential computer skills.
- Developed interactive PowerPoint presentations to promote engagement and facilitate effective learning in classroom sessions.
Business Owner
16 Years 6 Months- Owned and operated a successful newspaper distribution company generating $750,000 annually.
- Managed payroll, personnel, sales records, inventory, and bookkeeping to streamline operations.
- Oversaw routing logistics for 20 employees, ensuring timely deliveries across service area, enhancing customer satisfaction.
Education
MSIS - Computer Science
BA - Finance
Skills
Excel expertise
Operations & Customer Service: Financial Reporting
Customer Service Programs
Analytical Thinking
Organizational leadership
Relationship building
Customer relations
Human resources management
Excel and Google Sheets
Certification
- Certified HR Metrics & Dashboarding Specialist: AIHR | Academy to Innovate HR
- Issued 2024 - Expires 2036
- Work Place and Well Being Certificate: AIHR | Academy to Innovate HR
- Certified Compensation and Benefits Professional: AIHR | Academy to Innovate HR
Timeline
Director of Administration
Shore House Canna
09.2023 - CurrentRead More
General Manager
South Jersey Fuel & Propane
10.2016 - 10.2023Read More
Senior Bookkeeper
South Jersey Fuel & Propane
07.2015 - 07.2016Read More
Sales Executive
Coastal Broadcasting Systems
10.2010 - 07.2015Read More
Adjunct Professor
Atlantic Cape Community College
01.2006 - 05.2011Read More
Business Owner
Ocean City Distributors
01.1994 - 07.2010Read More
Strayer University (DC)
MSIS from Computer Science
Read More
Richard Stockton College of New Jersey
BA from Finance
Read More