Eric Morano
Blasdell,New York
Summary
Driven Customer Specialist committed to providing quality service and timely issue resolution. Proficient communicator and detail-oriented. Accustomed to working in stressful, high-volume call environments while providing efficient and accurate support.
Overview
10
10
years of professional experience
Work History
Government/ Channel Customer Care Specialist
Essendant
Orchard Park, NY
01.2016 - Current
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted call-in customers with questions and orders.
- Recorded product or service failure complaints and notified appropriate departments.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
Retail Sales Associate
Laux Sporting Goods
Blasdell, United States
08.2015 - 01.2016
- Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
- Pursued resolutions to achieve complete satisfaction, including tracking down hard-to-find merchandise at diverse locations.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Prepared and submitted end-of-shift reports.
Education
Bachelor of Science - Sports Management
Niagara University
Niagara Falls, NY05.2014
High School Diploma -
Frontier Central High School
Hamburg, NY06.2010
Skills
- Customer care standards
- Customer relations specialist
- Inventory management specialist
- Strong customer focus
- Computer proficient
- Professional telephone demeanor
Timeline
Government/ Channel Customer Care Specialist
Essendant
01.2016 - Current
Retail Sales Associate
Laux Sporting Goods
08.2015 - 01.2016
Bachelor of Science - Sports Management
Niagara University
High School Diploma -
Frontier Central High School
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