Eric Neal
Phoenix,Arizona
Summary
Dynamic and results-driven professional with extensive experience in transportation and logistics, including a successful tenure at Kenan Advantage Group. Proven expertise in regulatory compliance and conflict resolution, complemented by a strong commitment to customer service. Adept at training and mentoring teams to achieve operational excellence and enhance delivery efficiency.
Overview
9
9
years of professional experience
Work History
Transit Supervisor
Transdevna
Phoenix, AZ
04.2025 - Current
- Coordinated with external organizations such as police departments, fire departments. regarding matters related to transportation services provided by the organization.
- Supervised scheduling, dispatching and routing of buses and other vehicles in order to maximize efficiency.
- Provided technical assistance to employees on various operational issues related to transit services.
- Established performance objectives for staff members to ensure quality customer service.
- Investigated complaints from customers regarding transit services, identified areas of improvement and proposed corrective measures accordingly.
- Ensured that all safety protocols were followed by personnel at all times during transit operations.
- Monitored and evaluated employee performance to ensure compliance with safety standards and operational guidelines.
- Responded promptly when emergencies occurred involving passengers or drivers using the public transportation system.
- Directed investigations to verify and resolve customer or shipper complaints.
Driver
Kenan Advantage Group
Canton, OH
03.2018 - 04.2025
- Company Overview: Kenan Advantage Group is a provider of liquid bulk transportation services.
- Kenan Advantage Group is a provider of liquid bulk transportation services.
- Prepared documents such as bills of lading, invoices, receipts, proof of delivery documents.
- Demonstrated ability to handle emergency situations calmly and effectively.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
Lease operator
Dart Transportation Van
Eagan, MN
01.2018 - 03.2018
- Verified that all necessary paperwork was completed accurately prior to submitting it for approval.
- Consistently monitored traffic conditions and adjusted routes accordingly.
- Communicated with customers regarding delivery times and location details.
- Completed daily pre-trip inspection checklists for assigned vehicle.
- Developed positive relationships with customers by providing excellent customer service.
Manager
Hey Chas
Indianapolis, IN
02.2016 - 03.2018
- Opening and closing Payroll
- Hiring and firing
- Training
- Inventory
- Ordering of products
Owner/Operator Truck Driver
Greatwide
Langhorne, PA
02.2017 - 01.2018
- Maintained a log book of working hours, distance travelled, fuel consumption, and any problems encountered during the trip.
- Unloaded cargo at designated locations in a timely manner while following safety protocols.
Education
Associate Degree - Human Resource, Business Administration
Bryan University
Tempe, Az01.2025
Law Enforcement Certificate - Law Enforcement
Rio Hondo Community College
Whittier, CA01.1990
Graduate Diploma - Alumni
Gardena High School
Gardena, CA01.1986
Skills
- Home delivery
- Hazmat
- LTL local delivery
- Trainer
- Business Manager
- Hiring
- Firing
- Transportation
- Onboarding
- Offboarding
- Training
- Coaching
- Mentorship
- Driving
- Trucks
- Buses
- Hotshots
- Box Trucks
- Cement Trucks
- Conflict resolution
- Team building
- Customer service
- Regulatory compliance
- Employee training
- Time management
- Record keeping
- Punctual and reliable
- Equipment operation
- Patience and tact
- Attention to detail
Websites
Timeline
Transit Supervisor
Transdevna
04.2025 - Current
Driver
Kenan Advantage Group
03.2018 - 04.2025
Lease operator
Dart Transportation Van
01.2018 - 03.2018
Owner/Operator Truck Driver
Greatwide
02.2017 - 01.2018
Manager
Hey Chas
02.2016 - 03.2018
Associate Degree - Human Resource, Business Administration
Bryan University
Law Enforcement Certificate - Law Enforcement
Rio Hondo Community College
Graduate Diploma - Alumni
Gardena High School
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