Eric Nesmith
Fountain Valley,CA
Overview
3
3
years of professional experience
Work History
Front Desk Agent/AYS (At Your Service Agent)
Irvine Marriott
Irvine
06.2023 - Current
- Use PMS (Property Management System) to assist guests with fast and efficient check-in
- Troubleshoot various issues that may arise during guests' stay and resolve them to the guests' satisfaction to enhance the quality of their stay
- Used MARSHA to update reservations at guests' request and fix errors with them
- Create and send emails to managers/events/accounting regarding hotel inquires
- Take inside and outside calls about hotel inquires; assist sales and the restaurant regarding guests wanting to rent meeting spaces
- Inform guest of locale surrounding and attractions to elevate their hotel experience
- Coordinate with other hotels departments by ensuring we have all the necessary information to assure operations proceed smoothly; have in-house groups itinerary to assist guests about where their meetings are to be held.
Service Experience Representative/Cashier
Nordstrom Rack
Costa Mesa
09.2022 - 06.2023
- Assist customers over the phone and leverage POS system to manage sales transactions and process credit cards and cash payments
- Provide customers with excellent service and feedback about ongoing promotions to increase sales productivity
- Assist customers with choosing style of clothes and other departments with cleaning their area
- Gather cash from the registers and cash bags to lock up in the store safe at closing
- Building relationships with customers as well as team members.
Stagehand/Crew Member
Downtown Cabaret Theatre
Bridgeport
09.2021 - 05.2022
- Maintained schedules, managed deadlines and interfaced with teammates to support theater productions
- Reviewed daily activity list to ensure production team met or exceeded task deadlines
- Use various hand tools to assist the lead carpenter in building the stage set for productions
- Coordinate with the actors and production team to ensure shows operate efficiently.
Timeline
Front Desk Agent/AYS (At Your Service Agent)
Irvine Marriott
06.2023 - Current
Service Experience Representative/Cashier
Nordstrom Rack
09.2022 - 06.2023
Stagehand/Crew Member
Downtown Cabaret Theatre
09.2021 - 05.2022