Barbara Sofia Munoz Ortunez
Sarasota,FL
Summary
Professional with comprehensive experience and readiness for role. Known for strong focus on team collaboration and achieving results. Adaptable and reliable, supporting colleagues effectively and responding to changing needs. Skilled in communication, problem-solving, and client relations. Recognized for integrity, determination, and results-driven approach. Multi-tasking.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk and AYS Agent.
Lido Beach Resort by OPAL
07.2025 - Current
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Properly use of HMS, HotSOS, IleftMyStuff, SOR Case Report.
- Check-in guest at Front Desk.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Take room service orders.
- Solve problem.
Proyect Administrator
Panhandle
12.2024 - 06.2025
- Organized critical documentation for easy access and retrieval, increasing team productivity.
- Streamlined administrative processes by implementing efficient workflows that reduced paperwork burdens.
- Facilitated regular team meetings for effective communication, collaboration, and problem-solving efforts.
- Maintained accurate records of all project-related expenses to facilitate budget tracking and financial reporting.
- Documenting information about damages, using Contractor Foreman and Encircle for general reports.
- Supported senior management in strategic planning activities related to future projects or initiatives within the organization.
Housekeeper
ABM Janitorial Services
06.2024 - 12.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean in the entire building (Kia Center and Camping World Stadium).
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Retail Runner
Orange County Convention Center
02.2024 - 12.2024
- Responded proactively to requests from supervisors and peers alike, displaying strong problem-solving abilities.
- Managed time efficiently while juggling multiple duties under tight deadlines, resulting in consistent performance.
- Demonstrated adaptability in performing various tasks as needed, ensuring seamless work flow.
- Provided excellent customer service when interacting with clients, fostering positive relationships.
- Properly use of Fork-lift and Pallet Jack Licensed.
- Monitored supplies of key inventory items.
- Supervisor On-Call, management of employees and handling time sheets daily.
Education
High School Diploma -
Colegio El Salvador
Caracas, Venezuela Skills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Problem-solving
- Organizational skills
- Clear communication
- Documenting information
- Service support
- Call management
- Multi-tasking
- Fast and improved
- Work assessment
- Flexible schedule
- Information documentation
- Heavy lifting
- Forklift operation
- Warehouse navigation
- Warehouse procedures
- Pallet jack operation
- Stacking pallets
- Hability to learn fast
Certification
- Fork-lift Licensed - 02/2024 to 02/2027.
- Bartender Licensed - 05/2024 to 05/2027.
Languages
English
Full Professional
Spanish
Native or Bilingual
Portuguese
Limited Working
Timeline
Front Desk and AYS Agent.
Lido Beach Resort by OPAL
07.2025 - Current
Proyect Administrator
Panhandle
12.2024 - 06.2025
Housekeeper
ABM Janitorial Services
06.2024 - 12.2024
Retail Runner
Orange County Convention Center
02.2024 - 12.2024
High School Diploma -
Colegio El Salvador