Lisbeth Cruz
Lemeridien Sheraton Hotel
Charlotte,NC
1
Language
10
years of professional experience
Professional with comprehensive experience and readiness for role. Known for strong focus on team collaboration and achieving results. Adaptable and reliable, supporting colleagues effectively and responding to changing needs. Skilled in communication, problem-solving, and client relations. Recognized for integrity, determination, and results-driven approach.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Work History
AYS Agent
3 Years 2 Months- Delivered exceptional guest service, ensuring a positive experience for all visitors.
- Managed check-in and check-out processes, maintaining efficiency and accuracy.
- Coordinated with housekeeping and maintenance to address guest needs promptly.
- Implemented training programs for new agents, enhancing team performance and service quality.
- Analyzed feedback data to identify trends, recommending improvements for service excellence.
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Piloted customer loyalty program, resulting in increased repeat business.
- Optimized scheduling system to ensure timely follow-ups with potential leads.
- Collected, arranged, and input information into database system.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Cashier
5 Years 10 Months- Cashier
- Process cash, checks, credit cards, coupons and voucher transactions
- Scanned items at checkout for accurate sales transactions.
- Processed cash, checks, credit cards, coupons, and voucher transactions efficiently to ensure accurate and timely service
- Verify customers' ages for alcohol and tobacco
- Helps customers in need and answers questions
- Answered incoming calls to provide information and support to customers.
- Assisted customers with product inquiries and provided recommendations.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained organized checkout areas to enhance customer experience.
- Trained new cashiers on register operations and store policies.
- Implemented cash handling procedures to ensure accuracy and security of funds.
Manager
10 Months- Maintained daily reports to track performance and identify trends
- Facilitated effective communication among team members
- Managed inventory orders to ensure optimal stock levels
- Walk the floors
- Maintain current daily reports
- Led team in achieving sales targets through effective coaching and performance management.
- Analyzed market trends to inform strategic merchandising decisions, optimizing product placement and promotions.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved marketing to attract new customers and promote business.
Education
High School Diploma
Skills
Guest check-in processes
Customer service
POS systems
Store operations
Merchandising skills
Computer skills
Microsoft Office
Multitasking
Fluent in Spanish
Effective communication
Interpersonal skills
Team oriented
Dependable
Flexibility
Ability to work in fast-paced environment
Problem-solving skills
Positive attitude
Customer service and care
Problem-solving
Relationship building
Organizational skills
Ensuring customer satisfaction
Service support
Flexible schedule
Product sales
Strong communication
Reliability
Team collaboration
Languages
Spanish
Native or Bilingual
Timeline
AYS Agent
Lemeridien Sheraton Hotel
06.2023 - CurrentRead More
Manager
Cosmoprof Professional Beauty Supply
04.2018 - 02.2019Read More
Cashier
Walgreens
03.2016 - 01.2022Read More
Eastside High School
High School Diploma
Read More