Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
Timeline
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Daniele Newby

Rexburg,ID

Summary

Dynamic leader with a proven track record at Discover, adept in complex problem-solving and quality control. Excelled in managing over 20 different computer programs, enhancing customer document handling, and resolving escalations efficiently. Skilled in workflow management and decision-making, demonstrating exceptional attention to detail and a goal-oriented approach.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Supervisor

Discover
Rexburg, US
09.2021 - Current
  • It's a remote job, I started as lead account specialist
  • As a supervisor I take care of customer documents and escalating problems
  • I do work with more than 20 different computer programs
  • I am on call with customers all the time

Supervisor

First Convience Bank
Goodyear, US
12.2019 - 09.2021
  • Responsibilities included direct customer service and assistance with bank account management, auto loans, new account creation and other various financial services provided by the bank
  • Also participated in bank marketing, coaching, mediating, and organizing other employees

Janitor

Desert Cleaning
Phoenix, AZ
06.2020 - 12.2020
  • Keep a log book of daily tasks completed for record keeping purposes.
  • Ensure compliance with health regulations regarding the use of hazardous materials.
  • Clean and sanitize restrooms, sinks, countertops and other surfaces.
  • Replenish bathroom supplies such as soap, paper towels and toilet tissue.
  • Sweep, mop and vacuum floors of all areas.

Supervisor

Deseret Industries
Rexburg, US
01.2017 - 01.2018
  • Supervise Cashiers and productivity
  • Assist customers with purchases and customer service
  • Organize and arrange clothes and products for display
  • Organize and create weekly work schedule for cashiers
  • Create prices for products

Education

Some College (No Degree) - Software Development

Brigham Young University
Rexburg, ID

Skills

  • Complex Problem-solving
  • Decision-making
  • Quality control
  • Workflow management
  • Goal oriented
  • Financial Services
  • Account Management
  • Management
  • Attention to detail

Certification

driver's license

Languages

  • Portuguese, Fluent
  • English, Fluent

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Supervisor

Discover
09.2021 - Current

Janitor

Desert Cleaning
06.2020 - 12.2020

Supervisor

First Convience Bank
12.2019 - 09.2021

Supervisor

Deseret Industries
01.2017 - 01.2018

Some College (No Degree) - Software Development

Brigham Young University

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Daniele Newby