Eric Nkurunziza
Portland,Maine
Summary
Detail-oriented Quality Assurance Auditor adept at developing and maintaining strong Airline compliance programs. Hardworking and organized professional with in-depth understanding of evaluation processes and audit procedures. Pursuing new professional challenges with an expanding operation.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Quality Assurance Auditor
RWANDAIR
09.2019 - Current
- Gathered and reviewed current data to determine areas in need of improvement.
- Identified issues of non-compliance and elevated reports to senior personnel.
- Completed timely quality reports highlighting deficiencies and recommending corrective actions.
- Educated and oriented employees to improve compliance with quality control protocols.
Quality Assurance Auditor
RWANDAIR
11.2016 - 09.2019
- Ensuring sound implementation of corporate quality systems in compliance with regulatory requirements and company policy;
- Conduct periodic internal/external audits as per audit schedule given by the quality director to assure compliance with company policy/procedures and industry/regulatory requirements;
- Appraise the director quality assurance director on the quality results and issues relating to the quality systems
- To plan , implement and prepare audit reports and corrective action reports for submission to the director quality assurance within the given time;
- Constant oversight and monitoring of compliance of company standards and regulatory requirements;
- Perform safety risk assessment on non-conformities raised after an audit and share the report with the safety director;
- Conduct audit and inspections at pre-determined intervals and when necessary anytime when safety is threatened;
- Ensure successful completion of the audit tasks which include planning,communication with appropriate line management,conduct of the audit and follow-up ,verification of corrective actions for effectiveness as required;
- Conduct quality control on manuals before submission to the authority for approval;
- Monitoring and follow-up the results emanating from the inspections conducted by outstation managers to their service providers;
- Conduct the internal IOSA audit as defined in the IOSA standard manual
- Maintain Q-pulse software with current data and follow-up on open items until closure;
- Reporting safety hazards and occurrences
- Monitored departmental forms for compliance to submissions rules and guidelines.
- Completed timely quality reports highlighting deficiencies and recommending corrective actions.
Security Officer
RWANDAIR
04.2014 - 09.2016
- Ensure the implementation of passenger/Baggage reconciliation;
- Ensure effective and efficient profiling of passengers
- Conduct preflight security checks ,monitors the external service providers and contractors like material suppliers;
- Routine monitoring of safety and quality control of critical activities and ongoing conformity with the regulatory requirements , organization standardsand local procedures with the best industry practices. This includes corrective and preventive actions identified by quality audits and surveys or other internal reporting mechanisms;
- Ensure security controls in handling of lost and found property of customers;
- Oversee the processes and procedures for transfer /expedite bags mail and courier to eliminate losses
Education
High School Diploma -
Association Des Ancien De Don Bosco
Kigali-Rwanda07.2002
Skills
- Quality Standards Adherence
- Develop Recommendations
- Document Review
- Safety Standards
- Root Cause Analysis
- Quality Assurance Training
- Documentation Assessments
- Quality Assurance Requirements
- Compliance Software
- ISO Quality Standards
- Regulatory Requirements
- Corrective Action Planning
Accomplishments
- Achieved the opening of RwandAir flight Kigali - Paris route by completing the new destination assessment of service providers with accuracy and efficiency.
- Achieved the opening of RwandAir Kgali-Abuja route through effectively helping with assessing the service providers.
Certification
- IATA Aircraft De-icing Operations Management Training (Frankfurt-Germany)- May 21, 2023
- IATA Aviation Lead Auditor Training (Singapore) - December 26, 2022
- IATA Aviation Security Management - Advanced Training (Kigali)- November 25, 2022
- IATA Security Management Systems - SeMS Training (Kigali) - October 31, 2022
- IATA Dangerous Goods Regulations (DGR) for Auditors and Inspectors Training (Kigali) - October 1, 2019
- IATA Safety Management Systems (SMS) - Implementation and Control (Classroom) Training - August 7, 2019
- IATA Quality Management (QMS) for Airlines Training - October 19, 2018
- IATA Safety Management Systems (SMS) for Airlines Training - January 4, 2018
- IATA IOSA Airline Auditor Training - November 3, 2017
- IATA Security Audit and Quality Control Training - April 10, 2017
- AFRAA Aviation Internal Auditor Training - February 2017
- IATA Root Cause Analysis Training - December 16, 2016
- IATA Safety Management Systems Diploma- August 2019
Languages
English
Professional Working
French
Professional Working
Swahili
Professional Working
Timeline
Senior Quality Assurance Auditor
RWANDAIR
09.2019 - Current
Quality Assurance Auditor
RWANDAIR
11.2016 - 09.2019
Security Officer
RWANDAIR
04.2014 - 09.2016
High School Diploma -
Association Des Ancien De Don Bosco
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