Hi, I’m
OMOLAJA OMOKOYA
Atlanta,GA
Reality is nothing but a collective hunch.
Lily Tomlin and Jane Wagner
Summary
Organized and dependable team player successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Knowledgeable and dedicated customer service professional with extensive experience in Healthcare, Logistics, and Hospitality industry.
Overview
11
years of professional experience
Work History
GXO Logistics, IncUnion City, GA
Quality Assurance Auditor
08.2021 - Current
Job overview
- Conduct audits for clients to assess products for compliance with international standards
- Investigate and identify quality issues to uncover root causes and explore potential corrective actions
- Collaborate closely with quality, inbound and outbound supervisors to promote team-oriented approach in daily activities
- Identified issues of non-compliance and elevated reports to senior personnel.
- Completed timely quality reports highlighting deficiencies and recommending corrective actions.
- Review orders and specifications to understand expected results and assess compliance
- Lead and coordinate activities for quality control inspection department, verifying operational compliance with quality processes and procedures.
- Trained and reviewed work of junior personnel on departmental retention and responsibilities.
- Scheduled and executed monthly audits.
Renaissance Atlanta Airport HotelCollege Park, GA
Logistics Coordinator
01.2019 - 08.2021
Job overview
- Tracked orders and notified customers of status or potential delays.
- Generated documentation and information required for customer shipments.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Negotiated freight rates with third-party vendors to acquire cost-effective contracts.
- Registered vendors and customers on database to maintain updated roster.
- Updated and maintained databases to track shipments and inventory.
- Managed inventory levels to verify availability of stock for customer orders.
- Manage over 15 calls per day.
- Assisted in development and implementation of logistics policies and procedures to provide roadmap for daily operations
- Conducted investigations to resolve issues related to logistics and cargo movements
- Prepared and presented reports to management on logistics performance
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
Jonesboro Nursing And Rehabilitation CenterUnion City, GA
Certified Nursing Assistant
01.2020 - 03.2021
Job overview
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
Axcess StaffingForest Park, GA
Quality Control Inspector
11.2017 - 01.2019
Job overview
- Assessed materials, parts and products for conformance with quality control requirements and production specifications
- Examined products and materials for defects or deviations to remove or discard non-conforming items
- Recommended improvement measures to production process to meet quality control standards
- Documented, filed and maintained proper inspection records and quality assurance documents
- Conducted routine visual inspections of patients rooms to uncover issues with compliance and tolerances
- Documented inspection information and compiled data into reports for management review prompt action.
Uhaul Moving And StorageRiverdale, GA
Customer Service Representative
03.2018 - 11.2018
Job overview
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Assisted customers with making payments or establishing payment plans to bring accounts current
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Relayed customer feedback to cross-functional teams to improve products and services.
Regus Lagos, Nigeria
Client Service Representative
03.2012 - 04.2017
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Maintained and managed customer files and databases.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Communicated with clients regarding account services, statements, and balances.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Offered troubleshooting advice to assist customers with technical issues and navigate smooth process.
Education
FAKS Allied Health Education Center
Certified Nursing Assistant: CPR & BLS Certified
11.2019
University of LagosLagos, Nigeria
Bachelor of Science from Mass Communications
03.2009
Skills
- Compliance standards
- Documentation assessments
- People skills
- Project Management Abilities
- Team management
- Multitasking
- Customer service
- Decision-making
- Computer skills
- WMS
- ADLs Assistance
- KPI's
- Quality Metrics
- Quality Standards Adherence
- Microsoft Office
- Respiratory Equipment Training
- Safety Conscious and Documenting Behavior
- Quality Control Processes
- Customer Satisfaction
Accomplishments
- Collaborated with team oF 25 in the development of a tool called PART2 PACK which help with the right packaging to use while auditing client orders.
- Resolved product issue through consumer testing. Introduced a client retention tool where clients can go to express the areas of development to ease any challenges they are facing as a client which helped in serving them better and retention purposes as well.
- Supervised team of 27 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Quality Assurance Auditor
GXO Logistics, Inc
08.2021 - Current
Certified Nursing Assistant
Jonesboro Nursing And Rehabilitation Center
01.2020 - 03.2021
Logistics Coordinator
Renaissance Atlanta Airport Hotel
01.2019 - 08.2021
Customer Service Representative
Uhaul Moving And Storage
03.2018 - 11.2018
Quality Control Inspector
Axcess Staffing
11.2017 - 01.2019
Client Service Representative
Regus
03.2012 - 04.2017
FAKS Allied Health Education Center
Certified Nursing Assistant: CPR & BLS Certified
University of Lagos
Bachelor of Science from Mass Communications
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