Keishawna Peet
Indianapolis,United States
Summary
Competent Quality Assurance Auditor with a proven record of quality leadership in production, team performance, and fulfillment or delivery. Strategic approach for planning, implementing, and improving processes and standards, fostering sustainable company growth. Methodical auditing skills have standardized compliance review and correction across all business areas. Constantly demonstrated efficiency and accuracy as a team player in various environments throughout a four-year career.
Overview
9
9
years of professional experience
Work History
Quality Assurance Auditor
JD Finish Line
08.2022 - Current
- Monitor QA procedures for adherence by employees, notifying personnel of non-compliance issues
- Analyze quality assurance data to identify trends and develop and implement corrective action plans
- Consult with management and personnel to educate on QA standards by submitting performance coaching support.
- Audited activities of workers on production lines and shipping and receiving.
- Compared quantity, quality and labeling of customer orders to check accuracy and completeness.
- Enhanced product quality by conducting thorough audits and identifying areas for improvement.
- Gathered and reviewed current data to determine areas in need of improvement.
- Educated and oriented employees to improve compliance with quality control protocols.
- Completed timely quality reports highlighting deficiencies and recommending corrective actions.
- Determined correct procedures for inspection and review to standardized audit processes.
- Identified issues of non-compliance and elevated reports to senior personnel.
- Trained and reviewed work of junior personnel on departmental responsibilities.
- Performed continuous random spot reviews of daily log pages, non-routine and work package contents for completeness, correct use of appropriate references and approved data.
- Conducted organizational safety program reviews per department protocols.
Workforce Real-Time Auditor
JD Finish Line
10.2020 - 08.2022
- Handled all schedule-related requests, including PTO, shift swaps, and overtime
- Determined appropriate schedules and made proactive adjustments to meet coverage and service objectives
- Collaborated with senior and department leadership to develop and implement workforce plans.
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Mentored junior auditors, sharing knowledge and best practices to foster their professional growth within the team.
Escalation Specialist
JD Finish Line
02.2020 - 10.2020
- Took on escalated customer issues from Customer Care to management for appropriate action
- Delivered exceptional service to every customer by leveraging extensive knowledge of products and services
- Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction.
- Resolved customer complaints by effectively managing escalations and addressing concerns in atimely manner.
- Developed customized action plans for each escalated case, ensuring tailored solutions that addressed clients'' unique needs.
Customer Care Professional
JD Finish Line
08.2019 - 02.2020
- Addressed customer concerns and/or complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Assisted inbound calls, chats, and emails of customers with questions and statuses of their orders.
- Achieved higher sales conversion rates by upselling products and services based on individual customer needs.
- Collaborated with team members to improve overall performance, sharing best practices and pooling resources for optimal results.
Dietary Aide
Anson Senior Living
09.2015 - 07.2016
- Assisted with meal preparation, dining room assistance, dishwashing, and cleaning of the kitchen while providing exceptional services to the residents
- Maintained the kitchen work areas by keeping equipment, utensils, and serving areas clean and orderly.
Education
High School Diploma -
Arsenal Technical High School
06.2016
Skills
- Auditing - Expert
- Reporting - Expert
- Computer - Expert
- Customer Service - Expert
- Data Analysis - Expert
- Quality Issue Identification - Expert
- Attentive and Observant - Expert
- Compliance - Expert
- In-Process Inspection
- Quality Control Processes
- Documentation Review
- Preventive action planning
- Account Reconciliation
- Internal Auditing
- Performance Improvement
- Schedule Coordination
- Compliance standards
- Problem-Solving
- Time Management
- Problem-solving abilities
- Multitasking
Personal Information
Title: Quality Assurance Auditor
Timeline
Quality Assurance Auditor
JD Finish Line
08.2022 - Current
Workforce Real-Time Auditor
JD Finish Line
10.2020 - 08.2022
Escalation Specialist
JD Finish Line
02.2020 - 10.2020
Customer Care Professional
JD Finish Line
08.2019 - 02.2020
Dietary Aide
Anson Senior Living
09.2015 - 07.2016
High School Diploma -
Arsenal Technical High School
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