Work Preference
Summary
Overview
Work History
Skills
Education
Timeline
Volunteer
Eric Nobriga
Open To Work

Eric Nobriga

Ombudsperson, Director, Marketing Rep
LA VERNE,CA

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Manager, Vice PresidentMarketing RepresentativeDirectorTerritory Manager - Sales and Service

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: LA VERNE, CA, USLos Angeles, CASan Bernardino, CARiverside, CA
Open to relocation: Yes

Salary Range

$145000/yr - $200000/yr

Important To Me

Work-life balanceWork from home optionPersonal development programs401k matchCareer advancementCompany CultureStock Options / Equity / Profit Sharing

Summary

Results-driven ombudsperson, director and marketing professional with extensive experience in workers' compensation. Proven ability to manage claims, resolve issues, and enhance market share through strategic partnerships. Recognized for exceptional organizational skills and effective teamwork in training initiatives. Detail-oriented with strong problem-solving and critical thinking capabilities, ensuring compliance with regulatory standards and driving team performance.

Overview

26
26
years of professional experience

Work History

Ombudsperson, Director, Marketing Rep

Ironworkers Workers' Compensation ADR Trust
Pasadena
03.2013 - 03.2026
  • Streamlined daily administrative tasks for workers' compensation claims processing, ensuring timely claim resolutions.
  • Facilitated communication among injured workers, attorneys, retired WC judges, and insurance providers to resolve claims-related issues effectively.
  • Maintained compliance with regulatory standards by organizing documentation for case management.
  • Expanded market share by onboarding employers , Brokers, and insurance carriers to ADR program.
  • Trained claims adjusters to improve operational effectiveness.

Southern Ca. Regional Group Acct Mgr

State Compensation Insurance Fund, SCIF
Monterey Park
04.2000 - 03.2023
  • Developed and implemented strategies that improved customer satisfaction and loyalty.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Accomplished multiple tasks within established timeframes.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Collaborated with departments to streamline processes and improve workflow efficiency.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Provided leadership during times of organizational change or crisis situations.
  • Assigned tasks to associates based on skill levels to enhance team effectiveness.
  • Monitored staff performance and addressed issues.

Skills

  • Problem solving and decision making
  • Organizational skills and attention to detail
  • Critical thinking and conflict resolution
  • Effective communication and active listening
  • Customer engagement strategies
  • Calmness under pressure
  • Team leadership

Education

Bachelor of Arts - Business Management

California State Polytechnic University, Pomona
Pomona, CA

Timeline

Ombudsperson, Director, Marketing Rep

Ironworkers Workers' Compensation ADR Trust
03.2013 - 03.2026

Southern Ca. Regional Group Acct Mgr

State Compensation Insurance Fund, SCIF
04.2000 - 03.2023

Bachelor of Arts - Business Management

California State Polytechnic University, Pomona

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Eric Nobriga Ombudsperson, Director, Marketing Rep