Summary
Overview
Work History
Education
Skills
Timeline
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Eric Olsen

Berea,OH

Summary

Dynamic customer experience advocate with a proven track record at Amerigas, enhancing satisfaction through effective problem-solving and personalized support. Skilled in CRM software and leadership, I foster strong relationships and exceed performance metrics, driving loyalty and operational excellence. Committed to delivering exceptional service and collaboration in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Customer Experience Advocate I

Amerigas
09.2020 - Current
  • Improved customer satisfaction by actively listening to concerns and providing prompt resolutions.
  • Enhanced customer loyalty by delivering personalized support and addressing unique needs.
  • Developed rapport with customers through genuine interest in their needs, fostering long-lasting relationships.
  • Met and Exceeded KPI's and Quality Scores.
  • Effectively collaborate with team members, Supervisors, and other AmeriGas business units.
  • Exceptional communication, customer care, and system utilization skills.
  • Effectively present AmeriGas Advantages to enhance customer experience.

Assistant Manager

Speedway
10.2016 - 08.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Provided Leadership and Coaching to employees to ensure excellent customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Took full responsibility for store operations in the absence of the store manager; including managing inventory and maintaining a safe, clean environment.

Education

Bachelor of Arts - Marketing Management

University of Toledo
Toledo, OH

Skills

  • Customer Service Experience
  • CRM software
  • Client advocacy
  • Leadership & Coaching
  • Building Rapport
  • Problem Solving
  • Effective collaboration skills
  • Operational management
  • Client relationship management

Timeline

Customer Experience Advocate I

Amerigas
09.2020 - Current

Assistant Manager

Speedway
10.2016 - 08.2020

Bachelor of Arts - Marketing Management

University of Toledo

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Eric Olsen