Eric O'Neal
Virginia Beach,United States
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Walgreens
09.2020 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Inbound Call Center Representative
Qualfon USA
04.2021 - 11.2023
- Responded to customer needs through competent customer service and prompt problem-solving.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Handled high volume of inbound calls per shift to offer callers product and service information and dispatch service.
Retail Sales Associate
Lowes Home Improvment
07.2017 - 03.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Picked, received and loaded orders using forklift or pallet jack and inspected and maintained warehouse machines.
Education
Bachelor of Science - Information Technology
Strayer University
Washington, DC09.2025
Bachelor of Arts - Audio Engineering
Living Arts College@School of Communication Arts
Raleigh, NC03.2020
Skills
- Product Knowledge
- Information Security
- Call Management
- Data Collection
- Product Shipments
- Shipment Processing
- Customer Service
- Payment Processing
- Product Display
- Display Setup
- Product Labeling
- Inventory Replenishment
Timeline
Inbound Call Center Representative
Qualfon USA
04.2021 - 11.2023
Customer Service Representative
Walgreens
09.2020 - Current
Retail Sales Associate
Lowes Home Improvment
07.2017 - 03.2020
Bachelor of Science - Information Technology
Strayer University
Bachelor of Arts - Audio Engineering
Living Arts College@School of Communication Arts
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