Summary
Overview
Work History
Education
Skills
Timeline
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Eric Opoku

Grand Rapids,MI

Summary

Motivated data analyst skilled in critical thinking, problem-solving, and data-driven trend identification. Strong foundation in applying fundamental principles to resolve technical challenges, with expertise in analytics and programming. Effective communicator of insights and concepts to diverse stakeholders.

Overview

3
3
years of professional experience

Work History

Complaint Administrator and Analyst

Savana Signatures
02.2021 - 08.2023
  • Efficiently received, documented, and managed customer complaints through various channels, ensuring organized tracking and resolution.
  • Conducted thorough analysis and investigation of each complaint, identifying underlying issues and assigning it to stakeholders for resolution.
  • Maintained clear and consistent communication with complainants throughout the resolution process, using TSIP/GR system enhancing customer satisfaction and trust.
  • Kept detailed records of complaints and resolutions, analyzed trends for recurring issues, and prepared comprehensive reports for management.
  • Implemented data-driven decision-making processes, leading to more informed decisions .

Research Assistant

University Of Energy And Natural Resourses
04.2020 - 01.2021
  • Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
  • Performed statistical, qualitative, and quantitative analysis.
  • Contributed to the publication of research articles in peer-reviewed journals, showcasing expertise in various topics.
  • Enhanced research quality by meticulously collecting and analyzing image data from various sources.

Education

Master of Science - Data Science And Analytics

Grand Valley State University
Allendale, MI
06.2025

Master of Science - Computer Science

Kwame Nkrumah University of Science And Technology
Ghana
05.2022

Skills

Data Visualization

Data Analysis

SQL

PowerBI

Tableau

Pentaho

Python

MongoDB

GitLab and Github

Tensorflow and Pytorch

Timeline

Complaint Administrator and Analyst

Savana Signatures
02.2021 - 08.2023

Research Assistant

University Of Energy And Natural Resourses
04.2020 - 01.2021

Master of Science - Data Science And Analytics

Grand Valley State University

Master of Science - Computer Science

Kwame Nkrumah University of Science And Technology

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