ERIC ORTEGA
Litchfield Park,AZ
Summary
Top performing Manager with over 21 years experience in the automotive industry. Superb mentor / trainer, dynamic leader that inspires employees to maintain peak performance and productivity levels while maintaining high morale across the board. Exceptional problem solver, proactive, driven to succeed with strong negotiation skills. Excellent business judgment, communication and time management skills, capable of adopting a number of roles. Hands on with endless energy, solid experience in all phases of dealership sales operations, finance, fixed, customer relations, Internet marketing, merchandising, advertising and promotions. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
21
21
years of professional experience
1
1
Certification
Work History
General Manager - Operating Partner
LARRY H MILLER DEALERSHIPS - CDJR AVONDALE
03.2017 - 07.2023
- Led a high-performing team of 118 employees that included 54 sales, 49 service , 6 parts, and 9 administrative staff, fostering a positive and productive work environment with high employee satisfaction.
- Implemented successful growth strategies that aligned with automotive group objectives by carefully assessing profit and loss while maintaining vehicle inventory that meets the needs of the local market.
- Executed merchandising strategies and assisted in creating effective, cost-efficient advertising programs.
- Directed and monitored all dealership personnel functions and completed formal performance evaluations of all department managers at regularly scheduled intervals.
- Met with managers individually to develop monthly and annual goals and objectives, and reviewed actual performance.
- Ensured the monthly financial statement was complete, accurate and submitted on time to corporate leaders.
- Developed and maintained a good working relationship with lending institutions and manufacturer personnel.
General Sales Manager
LARRY H MILLER DEALERSHIPS - CDJR AVONDALE
03.2015 - 02.2017
- Forecasted goals and objectives for sales, gross, and key expenses on a monthly and annual basis
- Prepared and administered an annual operating forecast and budget for the new and used-vehicle sales department
- Assisted individuals in setting aggressive yet realistic monthly goals
- Directed and scheduled the activities of all department employees, ensuring proper staffing at all times
- Responsible for 50% growth in a 2 year span, took dealerships to record net profits each year by increasing vehicle sales volume and gross
profit - Developed a high-performing sales team through consistent coaching, training, and motivation techniques
- Streamlined sales processes for improved efficiency, resulting in higher close rates and shorter sales cycles
General Sales Manager
GATEWAY CHEVROLET
03.2012 - 03.2015
Finance Director
GATEWAY CHEVROLET
12.2010 - 03.2012
- Oversaw dealership customer loan origination and approval process while maintaining a strong relationship with prime and subprime lenders
- Accurately prepared all federal, state, and dealer paperwork and submitted to the accounting department in a timely manner
- Lead and mentored Finance Managers within the department, and built report throughout the dealership
- Established and maintained monthly forecasted income, penetration levels, and customer satisfaction index (CSI) scores
- Procured and maintained new lending institutions and maintain good working relationships to secure competitive interest rates and financing.
Finance Director
CHAPMAN AUTO GROUP - FREEWAY CHEVROLET
01.2008 - 12.2010
Sales Manager
CHAPMAN AUTO GROUP - FREEWAY CHEVROLET
01.2006 - 12.2007
- Hired, trained, motivated, counseled, and monitored the performance of the sales team
- Assisted individual salespeople in setting aggressive yet realistic monthly goals and objectives
- Maintained teamwork throughout the sales, delivery, and follow-up process.
Finance Manager
CHAPMAN AUTO GROUP - FREEWAY CHEVROLET
01.2004 - 12.2005
- Working directly with customers to explain and recommend financing options, extended warranties, aftermarket products and other options
- Maintained a high per copy average
- Ensuring compliance by following all local, state and federal regulations
Assistant Sales Manager
CHAPMAN AUTO GROUP - CHAPMAN CHEVROLET
10.2003 - 01.2004
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
Sales Professional
COURTESY CHEVROLET
08.2002 - 10.2003
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
- Consistently surpassed sales targets through diligent follow-ups and a strong commitment to delivering value-added solutions tailored specifically for each client''s unique requirements.
Skills
- Established track record of exceptional sales results
- Effective Retail Sales Manager
- Energetic
- Compelling leadership skills
- Exceptional multi-tasker
- Excellent communication skills
- Customer Relationship Management
- Customer Retention
- Team training and development
- Team Leadership
- Staff training/development
- Organizational Development
- Leadership and team building
- Bilingual
- Staff Motivation
- Staff Development
- Effective leader
- Efficient multi-tasker
References
- Eddie Espinosa, Galles Chevrolet, Vice President, 602-722-5526
- Pat Kroneberger, Larry H. Miller Dealerships, Senior Vice President of Operations, 801-898-0155
- Michael Price , Chariot Auto Group , Chief Operating Officer, 509-981-2101
- Johnny Martinez, Larry H. Miller Dealerships, Area Vice President AZ NM, 602-670-9625
- Marshall Clark , Larry H. Miller Dealerships , General Manager CDJR , 623-332-2798
- Gary Callis , Larry H. Miller Dealerships, Fixed Operations Director CDJR, 602-639-0821
Accomplishments
- Finance producer Top Gun winner 7 of 8 possible quarters at Freeway Chevrolet
- Recipient of Sales Manager of the year award twice with a trip to Pebble Beach at Freeway Chevrolet
- Chevrolet Western Region high sales production and CSI/SFE contest winner with a trip to Cabo San Lucas, Mex at Gateway Chevrolet
- Achieved SFE volume and CSI standards 8 quarters in a row at Gateway Chevrolet
- Lead dealership to win Page One Column One award with highest net to gross out of 65 stores
Certification
- Graduate of the Larry H Miller Institute for
General Management Development.
Languages
Spanish
Native or Bilingual
Timeline
General Manager - Operating Partner
LARRY H MILLER DEALERSHIPS - CDJR AVONDALE
03.2017 - 07.2023
General Sales Manager
LARRY H MILLER DEALERSHIPS - CDJR AVONDALE
03.2015 - 02.2017
General Sales Manager
GATEWAY CHEVROLET
03.2012 - 03.2015
Finance Director
GATEWAY CHEVROLET
12.2010 - 03.2012
Finance Director
CHAPMAN AUTO GROUP - FREEWAY CHEVROLET
01.2008 - 12.2010
Sales Manager
CHAPMAN AUTO GROUP - FREEWAY CHEVROLET
01.2006 - 12.2007
Finance Manager
CHAPMAN AUTO GROUP - FREEWAY CHEVROLET
01.2004 - 12.2005
Assistant Sales Manager
CHAPMAN AUTO GROUP - CHAPMAN CHEVROLET
10.2003 - 01.2004
Sales Professional
COURTESY CHEVROLET
08.2002 - 10.2003
- Graduate of the Larry H Miller Institute for
General Management Development.
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