Eric Palkovich
Lino Lakes,MN
Summary
Results-driven leader with two decades of experience in scalable technology, emphasizing trust and collaboration. Expertise in leveraging emerging technologies to address systemic issues while prioritizing human-centered solutions. Proven ability to architect innovative systems and mentor cross-functional teams, fostering high-performance environments and operational efficiency.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Manager, Contact Center Technology
Shipt
Minneapolis, MN
06.2025 - Current
- Developed strategic plans that improved operational efficiency and increased productivity.
- Implemented process improvements that streamlined workflows and minimized delays.
- Coordinated cross-departmental collaboration, ensuring timely and effective project execution.
- Facilitated team meetings to align project goals and clarify responsibilities.
- Oversaw performance evaluations, supporting team development and engagement.
- Provided leadership during organizational changes, fostering team resilience and adaptability.
IT Manager, North America
Jellycat, Inc
Minneapolis, USA
03.2023 - 06.2025
- Led technology projects that enhanced organization-wide communication and collaboration tools, resulting in improved team interactions.
- Managed IT infrastructure to maintain operational efficiency and ensure system reliability across the organization.
- Oversaw vendor relationships to optimize software licensing and streamline hardware procurement processes.
- Provided technical support and training for staff on new systems and applications.
IT Manager
Isthmus Engineering
St. Paul, USA
05.2022 - 03.2023
IT Operations Manager
Sezzle
Minneapolis, USA
10.2021 - 05.2022
Systems Administrator
Infinite Campus
Blaine, USA
05.2016 - 10.2021
AppleCare Advisor
Apple, Inc.
Remote, USA
03.2015 - 05.2016
Education
High School Diploma -
Eastview High School
Apple Valley, MN06-2004
Some College (No Degree) - Social & Criminal Justice
Ashford University
San Diego, CASkills
- Vendor management and budgeting
- Strategic IT planning
- Project management and leadership
- Process improvement and operational efficiency
- Technical support and change management
- Cross-departmental collaboration
- Customer relationship management
Certification
ITIL 4 Foundation
Timeline
Manager, Contact Center Technology
Shipt
06.2025 - Current
IT Manager, North America
Jellycat, Inc
03.2023 - 06.2025
IT Manager
Isthmus Engineering
05.2022 - 03.2023
IT Operations Manager
Sezzle
10.2021 - 05.2022
Systems Administrator
Infinite Campus
05.2016 - 10.2021
AppleCare Advisor
Apple, Inc.
03.2015 - 05.2016
High School Diploma -
Eastview High School
Some College (No Degree) - Social & Criminal Justice
Ashford University