ERIC PANZICA
Lancaster,NY
Summary
Sales leader with expertise in strategic planning and relationship building, enhancing team performance and customer satisfaction. Skilled in leveraging technology for process optimization and driving cost efficiencies. Strong communicator with a focus on aligning sales strategies with organizational goals for increased profitability.
Overview
21
21
years of professional experience
Work History
Associate Director - SLED Sales
Verizon Wireless
11.2012 - Current
- Developed and implemented strategic sales plans to meet organizational objectives.
- Analyzed customer feedback data to develop actionable insights into areas of improvement.
- Created and fostered relationships with key clients and stakeholders.
- Established KPIs to monitor progress against established goals and objectives.
- Built strong relationships through excellent communication skills both internally and externally.
- Managed a team of sales professionals, providing guidance, mentorship, and support.
- Leveraged technology solutions to streamline processes and maximize efficiency.
- Contributed ideas for process improvements that drove cost savings across the organization.
- Researched potential partnerships or alliances that could expand company reach in the market.
Business Account Executive
Verizon Wireless
01.2010 - 11.2012
- Compiled weekly reports summarizing client activities and performance metrics.
- Maintained up-to-date knowledge of industry trends and technological advancements.
- Researched and identified potential business opportunities for clients to increase their market share.
- Developed deep understanding of client needs through in-depth research and analysis.
- Collaborated with cross-functional teams to develop innovative solutions that met customer requirements.
- Developed an effective sales strategy to maximize revenue growth while minimizing costs.
Manager
Sprint Wireless Communications
01.2005 - 01.2010
- Mentored and trained new employees on company policies and procedures.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
- Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles.
- Monitored team productivity and performance to support goals.
Education
Associates Degree - Hotel and Restaurant Management
Bryant & Stratton College
Skills
- Knowledgeable in meeting corporate sales objectives
- Skilled at professional relationship building
- Proven organizational skills
- Persuasive communicator
- Motivated by profit and productivity
- Sales process optimization
- Creative with promotions
- Sales team training
- Steadfast approach toward problem resolution
- Interviewing
Timeline
Associate Director - SLED Sales
Verizon Wireless
11.2012 - Current
Business Account Executive
Verizon Wireless
01.2010 - 11.2012
Manager
Sprint Wireless Communications
01.2005 - 01.2010
Associates Degree - Hotel and Restaurant Management
Bryant & Stratton College