Summary
Overview
Work History
Education
Skills
Timeline
Generic

ERIC PATTERSON

Ladson,SC

Summary

Professional with solid background in leadership and training, bringing strong focus on efficient package handling and team collaboration. Skilled in developing training programs, ensuring adherence to safety protocols, and adapting to dynamic work environments. Known for reliability, problem-solving abilities, and achieving operational goals through effective communication and leadership.

Overview

12
12
years of professional experience

Work History

Operations Supervisor

FedEx
06.2025 - Current
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.

Package Handler

FedEx
04.2025 - 06.2025
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
  • Supported team morale by fostering positive communication and collaboration among coworkers.

Contractor's Helper

Compass Rose Construction
12.2024 - 04.2025
  • Followed safety protocols on job sites.
  • Operated variety of power tools and hand tools.
  • Maintained tools and equipment in good working condition.
  • Removed debris and waste from job sites.
  • Performed demolition work on existing structures.
  • Set up ladders and other access equipment.
  • Painted walls, ceilings and other surfaces.
  • Followed instructions from construction project managers and supervisors.
  • Unloaded and stored construction materials.
  • Assisted with plastering, tiling and carpentry.

Consumer Loan Officer

South Carolina Federal Credit Union
03.2023 - 04.2024
  • Reviewed credit reports thoroughly before making lending decisions, ensuring that all relevant information was considered when assessing risk levels associated with specific borrower profiles.
  • Assisted customers in selecting appropriate loan products based on their financial needs and goals.
  • Maintained compliance with federal regulations, ensuring proper documentation and adherence to guidelines throughout the loan process.
  • Provided financial counseling to clients as part of the lending process, helping them understand their options and make well-informed decisions about borrowing money.

In Home Manager

AT&T
05.2022 - 03.2023
  • Provided product information to customers and aligned products with customer needs to boost satisfaction
  • Built and maintained pipeline that supported monthly, quarterly and annual goals
  • Developed strong relationships with clients to grow business networks
  • Exceeded Sales Goals in 3rd month with the Business

Insurance Sales Agent

Globe Life Liberty National
04.2021 - 04.2022
  • Creating relationships daily with new or potential customers in a manner that helps build a value-based foundation for selling insurance products
  • Promoted to Supervising Agent in 2 months (based on sales)
  • Chosen to attend the 'Future Leaders' Conference
  • Qualified for National Convention (sales reward trip)

Customer Service Supervisor

Verizon Wireless
01.2016 - 03.2021
  • Strengthened and improved team KPIs with positive interaction and team-building exercises
  • Coached New Hire class from 28th in the Call Center to 3rd
  • Created strategies to increase customer loyalty by 7%
  • Increased productivity and decreased call-out rate of direct reports by 20%

Customer Service Representative

Verizon Wireless
03.2013 - 01.2016
  • Addressed customers courteously using suitable methods and problem-solving skills
  • Inducted into Director's Club (top 10% of reps) 3 months straight
  • Helped coach and train New Hire Classes
  • Acted as a Point of Contact for Supervisors when they were not available

Education

Master Of Business Administration -

Strayer University
North Charleston, SC
05.2017

Associate In Fine Arts (A.F.A.) - Guitar Performance

Berklee College of Music
Boston, MA
05.2009

Bachelor Of Arts (B.A.) - Music Performance

South Carolina State University
Orangeburg, SC
05.2005

Skills

  • Clear Verbal Communication
  • Efficient Task Prioritization
  • Occupational Safety
  • Enthusiastic Attitude
  • Consistent Reliability
  • Attention to detail
  • Team collaboration
  • Heavy lifting
  • Warehouse safety
  • Label reading
  • Stacking packages
  • Fragile item handling

Timeline

Operations Supervisor

FedEx
06.2025 - Current

Package Handler

FedEx
04.2025 - 06.2025

Contractor's Helper

Compass Rose Construction
12.2024 - 04.2025

Consumer Loan Officer

South Carolina Federal Credit Union
03.2023 - 04.2024

In Home Manager

AT&T
05.2022 - 03.2023

Insurance Sales Agent

Globe Life Liberty National
04.2021 - 04.2022

Customer Service Supervisor

Verizon Wireless
01.2016 - 03.2021

Customer Service Representative

Verizon Wireless
03.2013 - 01.2016

Master Of Business Administration -

Strayer University

Associate In Fine Arts (A.F.A.) - Guitar Performance

Berklee College of Music

Bachelor Of Arts (B.A.) - Music Performance

South Carolina State University

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