Eric Pearson
Norfolk,Virginia
Summary
Dynamic independent contractor driver with proven expertise in client relationship building, effective communication, and time management. Committed to enhancing service quality and optimizing delivery processes to drive customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Delivery Courier/Delivery Driver
Roadie/ Roadie XD
01.2024 - Current
- Delivered packages promptly, ensuring customer satisfaction and adherence to delivery schedules.
- Navigated optimal routes using GPS technology to enhance delivery efficiency.
- Maintained accurate records of deliveries and pickups, ensuring compliance with company policies.
- Collaborated with team members to streamline logistics operations and improve service delivery.
- Trained new couriers on safety protocols and best practices for timely deliveries.
- Implemented process improvements that reduced delivery times and increased operational efficiency.
- Resolved customer inquiries and issues swiftly, enhancing overall service experience.
- Monitored vehicle maintenance schedules, ensuring fleet reliability and safety standards were met.
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Drove safely at all times to avoid accidents and harm.
- Followed company policies and procedures during shift.
- Ensured safe transportation of packages with careful handling and secure storage methods.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Expedited urgent deliveries, prioritizing time-sensitive shipments to meet critical deadlines.
- Navigated complex urban environments swiftly, utilizing GPS technology and advanced planning techniques for efficient route management.
- Reduced customer complaints by providing timely updates and maintaining clear communication throughout the delivery process.
- Streamlined package processing by organizing incoming parcels according to priority level and destination location.
- Maintained a clean driving record while navigating various traffic conditions efficiently, reducing fuel consumption expenses for the company.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Adapted quickly to changing circumstances in real-time situations such as weather-related delays or unexpected road hazards.
Independent Contractor Driver
DoorDash/ DashLink
09.2021 - Current
- Delivered timely food orders, ensuring customer satisfaction and adherence to service standards.
- Navigated optimized delivery routes to enhance efficiency and minimize wait times.
- Communicated effectively with customers regarding order status and delivery updates.
- Adhered to safety protocols while operating vehicles in various traffic conditions.
- Collaborated with local restaurants to streamline order processing and improve service speed.
- Monitored performance metrics, identifying areas for improvement in delivery processes.
- Implemented feedback from customers to enhance service quality and boost ratings.
Education
Associate of Science - Nursing
San Antonio College
San Antonio, TX08-2019
Associate of Science - Liberal Arts And Science
Anoka-Ramsey Community College
Minneapolis, MN08-2016
Skills
- Client relationship building
- Workload management
- Deadline adherence
- Safety compliance
- Contract terms implementation
- Time management
- Customer support
- Problem-solving
- Critical thinking
- Proficient in driving Applications and GPS analysis directions
- Multitasking and organization
- Client communication
- Contract negotiation
- Teamwork and collaboration
- Active listening
- Multitasking Abilities
- Decision-making
- Organizational skills
- Excellent communication
- Relationship building
- Conflict resolution
- Analytical thinking
- Written communication
- Process improvement
- Self motivation
- Operational efficiency
- Team leadership
- Team collaboration
- Reliability
- Problem-solving abilities
- Teamwork
- Adaptability and flexibility
- Effective communication
Accomplishments
- Documented and resolved Delivery issues which led to optimal Delivery efficiencies.
Certification
- Driver License - since 2006
- Rockstar Badge (50+ gigs with 5 start ratings), Around Towner(60 gigs under ten miles with at least 4 stars or higher ratings), and 1000 Miler(Driven over 1000 miles while delivering gigs with 4 stars or higher ratings) at Roadie/Roadie XD from 12/2024 to Present.
Languages
English
Native or Bilingual
Timeline
Delivery Courier/Delivery Driver
Roadie/ Roadie XD
01.2024 - Current
Independent Contractor Driver
DoorDash/ DashLink
09.2021 - Current
Associate of Science - Nursing
San Antonio College
Associate of Science - Liberal Arts And Science
Anoka-Ramsey Community College