Eric Pettengill
Rochester,MN
Summary
Proven leader in retail management with a strong focus on operations oversight and customer service excellence at Ford Metro Inc. Achievements include significant enhancements in customer satisfaction and operational efficiency through strategic inventory control and relationship selling. Core competencies include client account management and staff leadership, driving measurable improvements in service delivery and team performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Retail Manager
Ford Metro Inc
Rochester, MN
11.2015 - 01.2025
- Led the residential side of the company, providing sales and service.
- Communicated with customers and staff to ensure a smooth and effective experience.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Managed visual merchandising, maintaining standards and elevating customer experience.
- Effectively managed inventory controls and re-orders within budget guidelines.
- Connected with customers to provide assistance and collect feedback to optimize operations.
Education
Bachelor of Arts - Graphic Communications
University of Northern Iowa
Cedar Falls, IA04-2003
Skills
- Client account management
- Customer service delivery
- Relationship selling
- Operations oversight
- Customer service
- Quality assurance
- Staff management
Certification
- OSHA 10 Certified
- Certified overhead lift and scissor lifts
Affiliations
- Outdoor activities
- Weight training
- Boating and being on the water
- Attending my daughters sporting activities
Timeline
Retail Manager
Ford Metro Inc
11.2015 - 01.2025
Bachelor of Arts - Graphic Communications
University of Northern Iowa