ERIC PHELPS
Franklin,IN
Summary
Ambitious and reliable professional with drive and experience providing a superior level of customer service to clients. Bringing the ability to properly investigate a situation and quickly bring resolve in accordance with company policies. Demonstrating consistent execution of best practices and a commitment to company ethics.
Overview
27
27
years of professional experience
4
4
years of post-secondary education
Work History
Area Technical Operations Manager
Fresenius Medical Care
03.2013 - Current
- Overall management of Technical Services for an area. Area will typically consist of 10 to 25 clinics and 7 to 15 exempt and non-exempt employees.
- Works with Area Managers and/or Directors of Operations to ensure that operational, financial and regulatory requirements associated with Technical Service are met.
- Responsible for management and oversight of Area financial metrics i.e. TAP, maintenance parts cost, travel and expenses.
- Responsible for data integrity for management systems at the Area level i.e. PeopleSoft, Kronos, and Service Database.
- Initiate, monitor and manage external vendor service and/or maintenance agreements/contracts.
- Participate in facility audits conducted by the RQM and federal, state or local surveyors preparing and implementing plan of correction for any technical deficiencies identified.
- Develop and maintain positive working relationships with FMS affiliated physicians, ensuring communication and dissemination of pertinent information as appropriate.
RECEIVING/SCHEDULING
Best Loading Inc.
06.2012 - 02.2013
- Receiving, scheduling of inbound trucks, payroll, cashier and will call.
- Kept work areas clean, safe and organized.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
PROJECT/PROCUREMENT MANAGER
Human Services, Inc.
08.2010 - 06.2012
- Perform labor with purpose of increasing energy efficiency of homes occupied by low income families.
- Work performed includes cleaning and tuning heating and cooling systems, repairing doors and windows, operating insulation blowers, insulating attics and walls, and installation of foam insulation in crawl spaces.
- Reduced corporate expenses by driving cost-effective vendor and supplier purchases.
- Sourced vendors, built relationships and negotiated prices.
Laborer
JB Services
06.2001 - 08.2010
- Kept sites clean and organized to decrease accidents and increase overall productivity.
- Performed general construction work on both residential and commercial building projects.
- Assisted crew members with complex tasks requiring close teamwork and coordination to meet quality specifications.
- Used required tools to complete jobs, including hammers, saws, reciprocating saws, drills, squares, levels and fastening devices.
Apprentice Pipefitter
RYAN'S FIRE PROTECTION INC
03.1997 - 07.2001
- Responsible for assembling and installing pipe sprinkler systems according to blueprint.
- Labor included cutting and threading pipes with rigid pipe threading machine, cutting support rods with band saw, using hole saw to drill in pipes, cutting through block walls using core drill and bit, using rigid pipe wrenches to tighten pipe.
- Followed safe work practices, which included fall protection and personal protective equipment.
Education
HIGH SCHOOL DIPLOMA - General Studies
FRANKLIN COMMUNITY HIGH SCHOOL
Franklin, IN 08.1992 - 05.1996
Skills
- Customer Service
Communication
Multitasking
Problem Solving
Reporting and Record Keeping
Organizational Skills
Timeline
Area Technical Operations Manager
Fresenius Medical Care
03.2013 - Current
RECEIVING/SCHEDULING
Best Loading Inc.
06.2012 - 02.2013
PROJECT/PROCUREMENT MANAGER
Human Services, Inc.
08.2010 - 06.2012
Laborer
JB Services
06.2001 - 08.2010
Apprentice Pipefitter
RYAN'S FIRE PROTECTION INC
03.1997 - 07.2001
HIGH SCHOOL DIPLOMA - General Studies
FRANKLIN COMMUNITY HIGH SCHOOL
08.1992 - 05.1996
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